I had availed credit builder loan from your stashfin app, though 10, 000 was approved I received 5000 to my account and balance 5000 was locked which was supposed to be credited to my account after completion of 6 EMIs, I had cleared 4 EMIs and yesterday I repaid balance 2 EMIs so as to get the locked 5000 amount credited to my account, but unfortunately I didn't receive the same to my account, instead I got option to apply for new credit builder loan..I proceeded with the same and applied, thinking I'll receive balance 5000..but now I'm receiving message that my loan cannot be approved. Can I know about the balance 5k which was supposed to be transferred to my account? Because I have totally repaid 1841*6=11, 046. But the amount I received to my account is only 5000. Kindly transfer balance amount of 5000.. hope my issue will be resolved at the earliest as funds are required on emergency basis. Hope the trust will be maintained..
Feb 8, 2022
Complaint marked as Resolved
StashFin customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
StashFin Customer Care's response Dear Customer, we sincerely regret the inconvenience caused. We highly appreciate your feedback and helping us identify issues we can improve upon. For further assistance, www.stashfin.com/contact-us would be the best channel to get your query resolved at the earliest.