State Bank Of Bikaner And Jaipur [SBBJ] — ATM failed withdrawal, amount debited from account

Address:

345001

My friend from France (Amélie Glab) tried to withdraw Rs. 3, 000/- from an SBBJ ATM in Jaisalmer, Rajasthan on the evening of 12th April '17. The cash did not come out from the machine, but the amount got debited none the less.
The machine did not have a receipt option (out of paper), and the atm did not have it's ID mentioned on the machine, not on the walls (as you can see from the pictures). This is why we do not have that information but we do have the details mentioned on her bank statement. Please view the same and refund the amount at the earliest.