State Bank of Patiala — regarding account debited but cash not disbursed by the atm

Address:

144001

My acc is in sbp, shastri market branch, jalandhar. I withdrew rs15000/- from the bsf atm trx no. 5455 on 03.04.2018. My acc was debited by rs.15000/- but atm did not disburse the cash. I registered online complaint with ticket no [protected]. I made written complaint to the branch manager on 04.04.18 and he mailed the same to atm bank branch on 04.04.2018.