State Bank of Patiala — Unilateral alteration in documents in house loan, and misbehavior, by chief manager state bank of patiala mr. Sood meerut city

Address:	Meerut, Uttar Pradesh
Website:	http;//sbop

Dated-05.10.2016
Sh. Narendra modi,
Prime minister of india,
New delhi,

Respected sir,
Unilatera alteration in documents in house loan and misbehavior by chief manager, state bankof patiala mr. Sood, meerut city
Sir, in continuation of my complaint no dpg/b/2016/b1009/b1010 to dpg grievances cell, i further submit as under ; (Attached file send through email)

In response to my complaint deabd/e/2016/08981&08982, the general manager (Treasury) has denied that letter of arrangement has been altered. I, again attach herewith copies of 2 letters of arrangement marked ‘a’ & ‘b’; both have been signed under full signature by the branch officials under their official seal. Even a kid will tell that repayment scheduled which was blank in ‘a’ has been filled in ‘b'. How the bank can say that there was no alteration? Is the bank saying copy of letter of arrangement ‘a’ is not genuine and not signed by their branch manager? The internal ombudsman in their letter dated 26.07.2016 has stated “it appears that letter of arrangement has been altered”. Can a general manager of public sector bank cannot judge such a small thing? Alteration in documents, after its execution is a criminal offence and it is pity that a public sector bank top executive is encouraging this by denying that no alteration has been made and no action is being taken against their wrong doing manager.

2. As regards misbehaviour on-17.02.2016, i vide my letter dated 17.02.2016 and others requested the branch to keep cctv footage. Since your so called inquiry officers of the bank did not provide me an opportunity to place my view point and footage of the day were not scrutinized by them, it is clear that enquiry was just a eye wash and bank encourages misbehaviour/manhandling the customers. I will request to get the footage examined and a copy thereof be also sent to me.
The bank has stated that “regarding misbehavior the complaint is not bonafide and seems to be false and mischievous. The complainant is a habitual one”; the bank instead of talking on factual basis, it is resorting to false allegations and mis-reporting.

Such, rude and shocking behavior of the branch manager is towards a educated person (I am retired officer of state bank of patiala), what would be their behavior with a illiterate persons or jan dhan depositor can be rude and shoking. It is irony that bank’s top management is encouraging this practice. I have written to all the authorities of the bank from manager to managing director but they are in complete denial mode. At least they could have inspected cctv footage; i had requested the bank to preserve the footage dated-17.02.2016.
In the interest of the general public, it is humbly requested to direct the bank to stop such a rude, threatening, insulting and embarrassing attitude of state bank of patiala, so that customers could visit the bank without fear.
Yours faithfully,
(Yogendra kumar garg)
30, nand ram ka chowk,
Near lala ka bazar,
Meerut city (U. P.)-250002
M. No.[protected]