Sterling Hospital — change of estimation for surgery

jayu0206

from Delhi, Delhi

Address:

Bharuch, Gujarat, 392001

I have visited sterling hospital, ahmedabad for surgery of my mother. Sterling hospital has shared estimation for surgery as 1.8 lac. I have booked appointment for the same.

Before a week of admission, a call is received from sterling hospital that their rates are revised and now new estimate is 2.57 lac.

I have informed that my appointment is already booked and how anyone can change the rates after finalization of all this things. However, they haven't any answer for the same.

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Sterling Hospital customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

Sterling Hospital Customer Care's response Dear Sir / Maam,
Since the name of the patient has not been mentioned, on our available information, we suppose that this is the case of Mrs Bhanuben Kadivar.
Relative of this patient, Mr Rulin Kadivar came to Sterling Hospital on 18/09/2019 at 11.50 am. and as per information disclosed to us they were having ICICI Lombard GIC's mediclaim. Estimate for the surgery was given as per the agreed rates with the insurance company. However, on 20/09/2019 the insurance company revised the rates and changed the same on portal and intimated the same to us. so revised estimate was informed to them. Our officer explained the reason of revision too.
Further, today morning i.e on 25/09/2019, we have received approval of Rs.2.15 lacs.
Patient has not admitted yet. What we have done is a part of transparency policy. Still we are open to discuss the case with them so that they can take informed decision without any grudge.
Regards,