Sterling Hospital — hospital charged money even after 100% approval of insurance

Address:

Vadodara, Gujarat, 390007

Dear sir,
My name is jot singh & i am working as plant manager with venture lighting (An american multinational company)
I had ported my family policy of four members from icici lombard to apollo munich this year.
Two days back my son got operated for appendicitis at sterling hospital vadodara (A hospital with apollo munich network) as per following detail
Name :-yatharth policy no[protected]
I would like to mention here that the experience with the hospital was horrible as far as funding is concerned.
Despite of a cashless case they charged me rs 42722/-, saying that insurance company may not give us full payment & in that case i had to bear the amount

Dear sir,
Here i would like to mention that i have been assured by your advisor mr. Manish taori at the time of porting policy that apollo munich is a company of repute & in case of any hospitalization all transactions would be caseless & i need not to pay any thing from my pocket, which i think now is totally rubbish.

2nd thing this hospital of your network has demanded me that i had to deposit rs 50000/- (Fifty thousand), before they started surgery, as they said they were not sure about the approval would come. (For which i had to struggle with them & finally i filled a consent for owning all the expenditure in case of approval denial)
It is a clear cut case of harassment, your partner hospital don't have faith on you & your approval process. I felt harassed when they said operation could not be started if i don't deposit money.
Next day doctors agreed that yatharth was medically fit & he could be discharged but hospital authority said they could not discharge patient as money was not deposited. Finally i had to deposit rs 42722/- (Rs 10k at the time of admission & rs 32722/- at the time of discharge.)

I think this is a mockery of so called case less system & this kind of experience was not there at all with my previous insurance company - icici lombard

I am writing my grievances to you in a confidence that you people will react to this case & refund my 100% money back & save others from undergoing this kind of harassment
Other wise i have made my mind to register a legal case of harassment against apollo munich & sterling hospital.

Anticipating a quick & clear reply immediately.

Thanks & regards,
Jot singh