Steve Madden India — Complaint regarding brand name, poor customer service, poor quality used in your products especially during sale time-steve madden | |||||
This is in regards to my purchase of a Steve Madden Hand bag which I purchased on sales in the month of Feb 2015. When I purchased the bag- • First of all it was billed in the name of different person • Second it was chipped off at the time of purchase. I got it returned and took another piece of the same bag (which was again chipped and I noticed it later) with which sales representative gave instruction for handling PU bag’s. I asked them if I could change/return the product, however they refused. Its been more than a month I visited the branch and explained the situation and I was repeatedly told that this is from our old stock(nearly 2 years old) and also you purchased it during Sale period and we can’t help you. After explaining the situation again and again that it was a faulty product right from the time I purchased it, they asked me the purchase details which I could recover from my Bank statement and got to know that it was billed under someone else’s name and I also explained that both the pieces of the Hand bag was faulty. Hence after a month’s time, with conversation with Saurabh and Sheetal (Ambience Mall, Gurgaon), they advised that nothing can happen as it belongs to Sale. I think you guys make cheap stuff specially for sale and which doesn’t belongs to Steve Madden, Is it so?????? Also customer service is too poor as I had to follow up with your Gurgaon, Ambience branch many times with no resolution. There is a brand value for Steve Madden and I think I took Steve Madden bag because of this reason only. I spent Approx 3000.00 in sale for a Handbag which was already chipped off and I used it only single time. I want to launch complaint regarding Brand Name, Poor Customer Service, Poor quality used in your products especially during sale time. Was this information helpful? | |||||
Steve Madden India customer support has been notified about the posted complaint. | |||||
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