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Steve Madden India Complaints & Reviews

www.stevemadden.in
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Updated: Dec 28, 2025
Complaints 47
Resolved
3
Unresolved
44
Bad 😕 It seems that Steve Madden India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Steve Madden India

Steve Madden India reviews & complaints(47)

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S
Syam Kishore M
from Mumbai, Maharashtra
Dec 28, 2025
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Item Delivery Pending from 50 days

I have purchased two items from Steve Madden India website on 10.11.2025. (Order No FY691218A013AC1BE150). I received SM-1593 GREY/NAVY POOL SLIDERS, but delivery of Sarrian Brown Sandals & Flip Flops is still pending. Mail communication with support done many times but no response from them. Kindly resolve this, either deliver the item or refund the amount....
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Akshata Joshi
from Noida, Uttar Pradesh
May 8, 2019
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steve madden analog gold dial women's watch smw179g

Address: Pune, Maharashtra

I purchased this watch somewhere in october 2018 from flipkart, this was manufactured by nes jewelry inc as can be seen from the desrcription. It was less than 2 months or so, that it's strap colour started to fade from gold to black 😑 soon i realised that the band material is not metal, but copper. Also the dial color is fading from gold to white. I need to replace this, it has 1 year domestic warranty....
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[email protected]
Aug 1, 2023
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Address: G 262 dakshinpuri

Mujhe Rong product bheja h isliye Steven madden se koi bag mat mangwana bhej ke return ya refund bhi nahi karte inko complaint se bhi koi Farak nahi padta
Steve Madden India customer support has been notified about the posted complaint.
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    A
    Aasia Rahman
    Apr 16, 2023
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    I made a payment to Reliance India Limited on[protected] a payment of 10, 098 transaction Id[protected].

    The amount has been debited but i get the same response that it has not been received on your end . Its been more than 3 months . I'm now filing a proper FIR against your store ASAP. No proper customer care has been entertained by your side.
    Steve Madden India customer support has been notified about the posted complaint.
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    Hello Team,

    Thank you for contacting us.

    We request you to share the customer's contact number & email id to connect with the customer & resolve the query or else we request to elaborate the concern so that we can address the issue.

    We would be requiring transaction proof, store details & the name of the concerned person who was addressing the issue before.

    Team
    Steve Madden
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      N
      Neeti Gaur
      Jan 5, 2023
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      Website: Steve Madden.in

      I purchased a shoe from Steve Madden online India website ...it did not fit well so was returned.
      It's been 10 days but no refund has been received in my account moreover the shoe is also with the company back to their warehouse...my money is stuck and no resolution till now!
      I am fed up with this service as their customer care in India is very rude and slow. They keep asking to wait and wait.
      Steve Madden India customer support has been notified about the posted complaint.
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        S
        sol22
        Dec 5, 2022
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        Website: Steve Madden India

        I have ordered a bag from Steve madden and it has been several days and there is no update regarding the bag. I tried to contact the customer care, but they are not picking up and even they are not responding to the mail. It is very pathetic to see such a big company doing this. Don't ever do the same mistake guys. HUGE SCAM
        Steve Madden India customer support has been notified about the posted complaint.
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        Hello Customer,

        Request you you can write us on [protected]@stevemadden.in with your order details and images of your product for assisting you further or contact us on our support number [protected] .
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          V
          Vanshika0605
          from Kolkata, West Bengal
          Oct 12, 2022
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          Address: 54/10D C DEY road. ACTIVE ACRES

          I would like to return my order. The size of the shoes given is wrong
          Steve Madden India customer support has been notified about the posted complaint.
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          Hello Vanshika,

          Request you to contact us on our support number [protected] or you can write us on [protected]@stevemadden.in with your order details and images of your product for assisting you further.
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            R
            Rimpy Darpan
            from Panchkula, Haryana
            Oct 9, 2022
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            Address: Panchkula

            I have purchased Steve maddan heels from elante mall Chandigarh on 15th April . Which they told me to exchange it I don't like but I dint exchange it somehow . And I have worn it just once . It's leather from heel is coming out and it's shape is changed.kindly exchange it .
            Steve Madden India customer support has been notified about the posted complaint.
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              U
              Uzma Yaseer
              Jul 18, 2022
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              I purchased this pink slipper for Rs 5500 hardly a month back and just wore it once and the leather of it has started coming out… i went to the store at jio mall from where i had purchased and they were like this comes under wear and tear … a 5500 slippers gets weared and teared in just one time wear is very disappointing…. I would request u to pls return my money back as the quality is not gud at all …
              Steve Madden India customer support has been notified about the posted complaint.
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              We bought a 13 k boots ftom Ajio and sunthrtic leather began coming off in one usage. To top it, AJIO had described it genuine leather ipper wheras the bpot on its sole has mentioned ot synthetic upper. Disappointed.
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                Z
                Zoafshen Q
                Oct 2, 2021
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                Address: Delhi

                I bought a footwear 4 5 days back
                I wore it for half an hour and it started giving me pain and that also extreme pain . I went to Steve Madden store and they denied to exchange it
                Steve Madden India customer support has been notified about the posted complaint.
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                  S
                  Saroj Chaudhary
                  Sep 24, 2021
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                  I bought heels worth rupees 9000/- from Steve Madden store Phoenix market city.
                  My heels are in worst condition now how can a shoe worth rupees 9000/- be of such bad quality.
                  Steve Madden India customer support has been notified about the posted complaint.
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                    A
                    Atul00004
                    Sep 6, 2021
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                    I purchased a steve madden shoe from elante mall chandigarh outlet on 1st of september 2021. I just wore the shoe for 2-3 hours and my foot coming out of the shoe as it got spread. I was given gurantee of exchange for one year if there was any defect. When i reached the putlet to get a smaller size, they clearly denied saying it is wear and tear. How can such costly shoe get wear and tear in just 2-3 hours. Highly dissatisfied. Will not ever recommend anyone for this brand. Its a request if you can help me get a smaller size as i saved a lot to get this shoe and wore it just once.
                    Regards
                    Atul
                    [protected]
                    Steve Madden India customer support has been notified about the posted complaint.
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                      G
                      Good Trim by Mehak Sethi
                      Dec 21, 2020
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                      Address: 157, 2nd floor, state bank nagar, paschim vihar, New Delhi

                      The skin (leather has started peeling too soon. I hsve very recently purchased these shoes from Steve madden and it’s started to peel off. Need s fix cor the same
                      Steve Madden India customer support has been notified about the posted complaint.
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                      Hello Ms. Mehak,

                      Request you to share the below details to check this further:
                      Order /Invoice number
                      Registered contact number
                      Registered Email address

                      Regards
                      Team Steve Madden
                      Reply
                      Steve Madden India Customer Care's response, Dec 25, 2020
                      Verified Support
                      Hello Ms. Mehak,

                      Request you to share the below details to check this further:
                      Order /Invoice number
                      Registered contact number
                      Registered Email address

                      Regards
                      Team Steve Madden
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                        Urshita
                        Apr 29, 2020
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                        Address: Steve Madden , Lulu Mall kochi

                        I bought this wallet beginning of March from the branch you have in Lulu Mall, kochi and I hardly have been using it since the lockdown and already the wallet is peeling off ..I couldn’t go back to the store since the lockdown.i was very disappointed to see this .
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                          Z
                          zaneleb
                          Feb 27, 2020
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                          Address: Steve Madden STORE, RCITY MALL, LBS Rd, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, Mumbai City, Maharashtra, 400086

                          At first i was concerned when my shoes bought from the steve madden store in rcity mall were unravelling & "threading" and soon after the zipper started jamming, and in a very short space of time the "leather" straps had loosened to such an extent my own shoes felt 2 sizes to big despite the fact that i had hardly worn this pair of shoes more than 5 times. The real worst part came when my shoe tore off my foot while i was at work and i had to remove them and walk around the rest of the day barefoot in a professional environment, no thanks to these fakes. I would like an address to return these shoes - i am beyond disappointed.
                          Steve Madden India customer support has been notified about the posted complaint.
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                            Triloktater
                            Feb 20, 2020
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                            Address: Udaipur, Udaipur, Rajasthan, 313001

                            Wanted to give feedback to the steve madden shoes i bought from shoppers stop bandra mumbai.

                            1) stitch quality of the product is very bad, i wore the shoes 5 -6 times and the stitch began to open up, this is not expected at all from shoes worth 7000 inr.

                            2) no comfort at all in the shoes, if i wear this shoes for straight 2 hours then i feel that there is unwanted discomfort in sole of my feet and then it further enhances to pain in my feet.

                            I am sharing the pic of the open stitch as well.

                            I am writing this because it is very annoying to spend so much on the product like this with such a bad quality. Worst shoes i ever got, it is batter to sell such products on road side rather selling them in a posh stores.

                            Kindly improve the quality of the product.
                            Steve Madden India customer support has been notified about the posted complaint.
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                              S
                              Sanrachna
                              Feb 16, 2020
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                              Address: New Delhi, Delhi, 110063

                              I placed an #[protected] on 2nd feb and haven’t received any information regarding my order since then. I have been calling and emailing your customer service helpline constantly and haven't gotten any response. Such lousy service is a shock from such a well known company. The occasion i was supposed to wear the heels at is right around the corner.
                              Please look into this matter, if you can’t deliver it as soon as possible. I would like a refund on my purchase.

                              Shopping with steve madden has been an utterly exhausting process and is surely my last.
                              Steve Madden India customer support has been notified about the posted complaint.
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                                Biru1
                                Feb 8, 2020
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                                Address: New Delhi, Delhi, 110068

                                I ordered the stole from the delhi, saket, select city walk store on 13th jan which was delayed. I went to store and they asked for new order to be generated and ordered again on 21st jan'20.
                                Till date it is not delivered.
                                I asked them to cancel the order as i am totally pissed off with these cheap staff.
                                They never returned the money and asking to share mybank account details. Why the hell i will give them my bank account number.
                                These guys ar doing fraud and i think they do share bank account number with 3 rd party as well and doing some mischeavious things.
                                Please check and return my money.
                                I am filling a legal complaint as well and also in social media.
                                Steve Madden India customer support has been notified about the posted complaint.
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                                  S
                                  Swap06
                                  from Nurpur, Uttar Pradesh
                                  Nov 22, 2019
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                                  Address: New Delhi, Delhi

                                  I brought heels from steve madden one month back and worn it just once. Got such severe shoe bite and cuts all over my feet. Even after 15 days, wounds haven't heeled. I have used heels from several brands, but never had such bad experience. I went back to the store (Select citywalk, delhi) but they refused to acknowledge my complaint. I am never going to use these shoes again. Very poor quality, not expected from such a renowned brand.
                                  Steve Madden India customer support has been notified about the posted complaint.
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                                    Kunal Deotale
                                    from Mumbai, Maharashtra
                                    Nov 1, 2019
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                                    Address: Pune, Maharashtra, 411041

                                    I have purchased a steve madden analogue white dial women's watch - smw024as-nb in april from amazon.in sold by giordano and more but now it almost 6 months now i am facing a problem in that watch. The watch is getting stops sometime then i have to move the key then it starts working. The watch is in the warranty period. What i should do now. Is there any service center in pune for the steve madden watches so i can directly go there or else you should suggest something. Please let me know as soon as possible.
                                    Steve Madden India customer support has been notified about the posted complaint.
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