Steve Madden India — defective product

Address:

Kolkata, West Bengal, 700018

Sir

I had purchased a shoes on 17/09/18 and the stones came out in just a single use. When I complained in the store they outright rejected my grievance and told they can do nothing . I cannot use the shoes without the stones. It seems to recur every time I use .

Kindly tell me a way out as I had spent my hard earned money buying it. If possible I would like a replacement and would not like to pick the same piece as I’m sure that this will happen everytime I use .

Thanks

Rashmi