Steve Madden India — Defective tote bag

Address:New Delhi, Delhi, 110019
Website:www.stevemadden.con

I bought the following item from amazon

Cognac women's tote bag
Order date
07-apr-2017
Order #
[protected]
Order total
5, 774.00 (1 item)

In less than 2 months this expensive handbag bought has started peeling off from the base and also has developed cracks. I am attaching pictures proving the same. Kindly let me know how to proceed in this matter. I am very disappointed and would like a resolution asap. As a very reputable international brand
I have tried to call your customer service number and after holding for over 30 mins i hung up. Please contact me at the following number immediately

Sincerely

Nivedita sharma
*[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Steve Madden India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Steve Madden India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    46
    Pending
    4
    Resolved
    3
    Steve Madden India Phone
    +91 92 2220 8000
    Steve Madden India Address
    8th Floor, Maker Towers E, Cuffe Parade, Mumbai, Maharashtra, India - 400005
    View all Steve Madden India contact information