Hi,
I had purchased a pair of Boots on 4-Jan-15 from Steve Madden store in DLF Promenade Vasant Kunj. When I had purchased those boots I was not informed about any precautions to be taken for it care. However in these winters I found that soal of these boots have started to crack down whereas at the time of purchase I was informed that it is a wooden soal and it won't break down ever. When I contacted another store of your at Pacific Mall Subhash Nagar they told me that this "boot is not to store but to wear daily. As you have not wore it daily it has broke down." If someone is purchasing boots from your brand than that person is not going to wear the same boot all the season. However after this stupid reasoning I asked them if it can be fixed some how as those boots costed me Rs4999.00 after 50% discount. And then I was told at Subhash Nagar store to leave boots and they will get it fixed and I need to pay Rs150.00 as the charges. Today on 18-Mar-17 when I reached the same store to collect fixed shoes I found that their state is even more miserable now. And when I asked why the condition is more miserable the response was really rude and they told me that these were like this only and this is the maximum that we can do.
There is no point in having those boots again so I had left those shoes there at the store only. And from this experience the only thing that I got to know is that Steve Madden products are not worth for purchase any more.
Your Dissatisfied Customer
Anju
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