Steve Madden India — wrong shoe delivery - not yet exchanged

Address:

110077

I am trying to exchange a steve madden shoe that i purchased from your store at ambience mall, gurugram, haryana on 27th jan 2019.

I was given a size 11 shoe, whereas my shoe size is 10. Upon discovering the error at home i brought the shoe back to the showroom

The salesman has been promising to get the shoe exchanged for the last 10 days all he does is make vague excuses.

I still havent got my shoe exchanged and would like to seek the management intervention on this from the company side.