| Address: | BOMBAY | | Website: | SHCIL ONLINE ACCOUNT ACCESS MODIFICATION LINK |
I received a message on[protected] advising to pay Rs. 624 for the month of DEC2020 . Obtained details and found that this included Rs. 575 towards 7 DIS booklets. I do not accept this.
1)For modification of my Email Id, logged onlineaccountaccess on[protected], obtained OTP and submitted. To my surprise I received
this message: " Your request for DIS .."is registered and I received one within 3days.
2)I repeated my attempts on subsequent days in the hope of getting correct OTP, but result was the same.
3) In the mean while I also Emailed Customercare to stop further despatches but this was not followed and I received total 7 booklets
4)This failure was brought to their notice in my email of 11-12-20.
5)In fact the notice in their web page says a)Repeat request will not be entertained within one week 2) Subsequent DIS cannot be supplied within 3 months of previous request.
6) Sending wrong OTP, violating their own rules and procedure is entirely their system failure.
7)I have already asked SHCIL to revise the bill and intimate me.
Horever I shall pay Rs.75 for the first booklet only.
8) In spite of this I today[protected]received a reminder to pay Rs.624.
9)SHCIL should revise the bill and inform me for payment.
10)Please stop harassment and resolve my problem.
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