Stringsandme.com — Fake company

TANYA RACHEL Chand

from Noida, Uttar Pradesh

Apr 10, 2015

Address: New Delhi, Delhi

my order was placed on Mar 23 and it was a pre paid order. They shipped it as promised however the shipped returned with a reason that receiver refused to receive even though i did not refuse now i have been calling stringandme since 10 days, no body is picking up the calling and i have mailed several times nobody is replying back. this is so frustrating that for RS 850 they are doing this. They are running a fake and cheat bussiness. i need my refund back and i would suggest everyone that do not purchase from stringsandme because this has happened second time with me. cheaters are sitting there order no 5043

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Comments

Stringsandme.com Customer Care

from Pune, Maharashtra

Apr 13, 2015

Verified Support

The customer was provided tracking details and also consignment was returned due to customer not being available.

The onus or blame or responsibility of the same does not lie with us.

As per policy once the consignment is returned back to us due to customer not being available, the same will be re-shipped or refund issued.

This also has already been informed to the customer and the company is both obliged to and looking forward to fulfilling all that is expected of them as per policy.

However a request to take blame for fault of customer is not what is in our hands.

Regards,

Team Stringsandme.

TANYA RACHEL Chand

from Noida, Uttar Pradesh

Apr 16, 2015

I would highly recommend everyone not to buy from this crap company. This has happened second time with us. They will deduct money from the paid amount and thats how they are running their business.

This never happens that courier facility is taking the courier back without informing the customer without giving him a call. i never refused take the courier that to it was a prepaid order.