Student — misbehavior of conductor

Address:

Rajeev gandhi colony indane gas goidan road rayadurg, 515865

Hi sir
Actually i and my friends are traveling to banglore to rayadurga, we have done reservation also due some emergency one of my friend forgot his id proof but we have taken time and showed a soft copy but he is not accepted, he charged a ticket also, his behavior with us very rude and bad language
Please help us
Thank you sir