Styling Heaven — Refund payment not received-product not received

Address:D3, SATNAM BUILDING TRIKAM NAGAR SURAT, SURAT, GUJARAT
Website:instagram.com/styling_heaven?igshid=cx0ovhm1f5hl

Last months i have ordered a dress on 3 lehenga which costs 2100 rupees in a instagram page called styling_heaven. She said if there is any issue there is easy return and exchange. Then i placed the order. After that i didn't receive any order tracking details and all. A few days later, again i message her to know the order details but she didn't respond me and i asked her to return my money but she didn't, i keep message her. She hasn't send me my money i again messaged her to ask. Why did she do so but she blocked my account. I tried with many other accounts but she blocked them as well. I have tried to call her but my effort gone in vain. I request you to please help me out.
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I placed an order and I got some other dress instead of the one I wanted. I texted the respective instagram account from where I ordered it from and gave her/him all the necessary videos and images as proof but then never answered my messages and left me on read all the time. I hope this would help me get the ordered parcel and get it exchanged with the one I've got
Moni94's [Complaint's author] reply, Jan 18, 2021
Thanks for your valuable feedback but they blocked me..

I dnt know how to contact them
I returned my parcel but refund not done I'm trying to reach but there is no reply this is fake don't purchase from here
I returned my parcel but refund still not done kindly initiate my refund I'm trying to reach you but there is no reply from your side.dont purchase from this site it's fake

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    D3, SATNAM BUILDING TRIKAM NAGAR SURAT, SURAT, GUJARAT
    India
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