Su-Kam — Lack of response. Total rip off & lies

Address:	Karimnagar, Andhra Pradesh, 505001
Website:	www.su-kam.com

I've bought a 3.5kva ups from sukam distributor (Sunlight battery works) warangal, telangana. We've had issues with it from day 1 and hence called the so called "customer service" of sukam and raised a complaint (#[protected]) on june 1st 2016. Today is 8th june and i didnt even get any response from them till now. The only communication i got was the complaint number and thats it. I've yet to see a technician. I've called the customer service about 5-10 times each day. Everytime an agent tells me that i'll get a callback but to no avail.
I've bought this for my new business and i couldnt get my business going on due to this issue resulting in a loss.