Su-Kam — Low battery backup and no one visited after complaint

Address:Jhajjar, Haryana, 124507

Hi,
We purchased one su-kam inverter and battery set in 2014 wide invoice no-1181 from chug electronics in bahadurgarh, haryana.
From this may we start facing the problem of zero backup, we complaint to dealer regarding the non-working of batteries. He routed us to service center where we complaint and they assign one engineer who visit us after several calls on 17/6/2016. He gave us field service report copy wide no-174374 against complaint no-[protected] on name of manish sharma. As per him he will submit that report in service center and they will arrange a standby battery and replace or repair the battery issue because it is in still warranty. But till now on 25/6/2016 we have not received any call or standby battery or any engineer who visited and solve the issue. Also we call in your customer care no and they provide us an contact no of engineer whose call never picked up by him. We complaint against it in your customer care center but not get any resolution from them.
Request you to kindly look into the matter seriously as we purchased the su-kam with trust and believe of its great service and facility.

Regards,
Manthan sharma
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