Su-Kam — solar panel replacement warranty

Address:

122101

In the month of august 2017, sukam solar penals were installed. Warranty of 25 years was given by sukam. But the connector of one of the penal have burnt. We informed the distributor about this issue, but the distributor informed us that su-kam has closed its business. We tried to contact at su-kam custmer care number. But a person from other company picked up the phone and confirmed that su-kam has closed its business. We discussed our solar panel gurantee issue with that person, then the person over the phone told me that their company can provide paid service only.
Sir, we have purchased the solar penals from su-kam company and the company had given warranty of 25 years. Even two years has not passed, when services under warranty are required but sukam is not providing the same. We even tried contact su-kam through its website but the website is also disabled. As such we have left with no option except raising this complaint.
Kindly take necessary action to redress my grievance regarding su-kam solar penal warranty and repairing issue