Sukam — repeatedly closing tickets without repairing/replacing in-warranty ups

KaranW

from Bengaluru, Karnataka

Address:	560034
Website:	www.su-kam.com

Sukam is not providing replacement for faulty ups;

Multiple complaints been raised since april/may 2017 - they are closing the tickets to maintain their slas, without providing any solution.

Sometimes they will pretend my number is not registered with them, in order to avoid addressing the old tickets.
Sometimes they say their system is unable to register ticket.
They always say they will call back, but never do.

Ups model: micron 250 va
S. No.: 920f[protected]
Date of purchase: 12 march 2017

The supervisor also refused to provide number for their grievance cell.

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Comments

Vinod Kumar Nischal

from Pune, Maharashtra

MY invetor is no working properlly please repair my invetor from vinod ornaments gurudwara road dharamshal 176215 ph [protected]

Sandeep Kumar Hiwal

from Gurgaon, Haryana

Dear Sir, we have purchase the 03 su-kam UPS invertor March 2017 and after 03 months started issue regrading the not back up and charging, we have complain about the same of many time but till date no solution provide by Su-kum even complain close on his our end .

Dr Dillip

from Imphal, Manipur

We had complained against our Inverter battery not keeping backup on 7april2018 with complain no 18808C09070418.
But till today we are suffering a lot and they are not doing anything.