Summercool India — The customer care is not responding the complaint

Website:www.summercoolindia.com

I bought Summercool's Mericool 75 litres air cooler from Mishra Sales Gwalior on 12 April 2022. The said cooler is on 1 year home service warranty. On 23 April 2022, the coolers water pump stopped working. I lodged a complaint with dealer (Mishra Sales) on 25 April 2022 and Mr. Sunil Mishra informed me that the complaint is lodged with the company and that a service personnel will come to repair the cooler next day. But no one came on that day for repairing. Then I tried to call the customer care number[protected] for next two days but no one responded on that number. Then I sent a complaint on whatsapp number [protected] provided by the company on 27 April 2022. They responded on 28 April 2022 and demanded all the documents related to purchase and a complaint number was sent to me. After that a message came regarding the service personnel contact number. I called him then he refused to do the repairing on same day and said that he will come on 29 April 2022. But he didnot visited on 29 April 2022. In Gwalior now heatwave is continuing and I suffered from fever because of it. Till now no one has turned up for repairing.
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Yes I am agree with above concerned person.
Almost all the summercool cooler variants have some problem and customer is not able to take service because summercool customer care system does not respond...
Summercool company should think over this issue because it is a serious concern...
Summercool customer as well as the dealer who sell summercool do face so many problems because of this issue.
I bought Summercool's Mericool 25 litres air cooler from KSR Shoping Center Vaishali Ghaziabad on 17 April 2022. The said cooler is on 1 year home service warranty. On 24 June 2022, the coolers water pump stopped working. I lodged a complaint on 24 June 2022 and informed me that the complaint is lodged with the company and that a service personnel will come to repair the cooler next day. But no one came on that day for repairing.
Summercool service is the very disgusting.I Don't Purchase Any Product of this Company in whole life
i bought Summercool's platina 100 liters air cooler in buddheshwar, lucknow on may 2022. On the day first the cooler water is came out when i running the cooler. I have trying many times to customer care no;s but my call is not received any executive. i have already launched on complain on 15/07/2022 but still that a service personnel is not come to repair the cooler till now.
Summercool service is very poor. I dont purchase any product of the company in future.

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