Sundaram Medical Foundation — Staff is very rude while talking he's disconnecting the call in a very harsh manner

It has happened today spoke to Srinivasan (Head Insurance) He's very much rude to me, It's regarding the claim for my baby. He doesn't want to hear what's my problem. He's just telling the same thing what he knows, he's not bothered to listen to what the other person is talking. Not fit to be a head of insurance. Degrade his position or terminate him from the job. Lot of people are waiting outside for the job & they can give a proper service to the customers.