[Resolved]  Sundaram Motors — Repeated problem with MERCEDES BENZ GLA due to WORST SERVICE BY SUNDARAM MOTORS

Address:	81, Southern Ave, Mogappair, Ambattur, Chennai, Tamil Nadu 600053
Website:	www.sundarammotorstn.mercedes-benz.co.in

We have been facing a repeated trouble with our vehicle Mercedes Benz GLA- ABS System.
In the last one year the car has stopped in the road in between signal 5-6 times making me feel like i'm driving a 25 year old car, when i'm actually driving a first owner vehicle of top luxuary brand MERCEDES. Issue - ABS INOERATIVE.
During the earlier difficuities, each time it was sent to service center Mr.Nityanand, service advisor of Sundaram Motors had said different reasons for this. First he assured on phone that it will never happen again it was wiring fault, Next time this happened, he assured it was battery to be replaced- battery was replaced, it happened again. The time after that just 9 days before he said it was rat bite, he said we have added chemical to wires it will never happen again, vehicle stopped in between AGAIN and now its in service center again.They have even used duplicate parts in the car and now are saying it was changed from outside. Car has only gone to Mercedes Benz Official service center, Earlier TRANS Car, now SUNDARAM Motors. The same was conveyed to Mr.Sivakumar his higher executive by email but still they have not responded. Now they have the vehicle in their service center and have sent a huge bill of 145758/- because of their mistakes of not correcting the issue every time properly and just charging big bills.They now blame the rat bite for which car was sent to service just 9 days back. I don't undertstand when 5 other cars are parked in same place only MERCEDEZ BENZ car has to be in fault every month! They somehow have a new reason of excuse everytime. For teh same reason vehicle was sent to service just 9 days back, how can the issue repeat? They are bullying the customer by charging heavy bills and not servicing properly. They are cheating us by fixing parts which are unauthoriesed and then sending a mail stating we have changed outside. My sincere request to everyone never trust Sundaram Motors or their service executives. They only harass you and charge big bills and give 0 service satisfaction after purchasing the vehicle from them only.