Sunstar Club — Fraud.. False promise | |||||
We received an invitation for a dinner and club presentation by raj malhotra ([protected]) in itc hotel, dwarka, delhi. there they made heaps of false promises saying they are having 50 plus properties in india only and many others in abroad and many more by some mr. tapas contact no. [protected] and many more.. they asked us to name a place and they showed us their property there. so when we joined the club on 14th nov 2016, by paying rs.50000 advance, we asked for a reservation in hyderabad in banjara hills from 23rd nov till 30th nov as we had some official commitment there. the person there (mr. tapish) promised the same in radisson blue, banjara hills and said will be done with in 2-3 days. but thereafter, when we called him he asked us to contact some ahmedabad person with contact no. [protected], after a long procedure calling and not picking or calling and picking and saying will confirm the booking and will call back in half an hour, ultimately they refused us the booking saying we dont have any tie-ups in hyderabad. i complaint in the ahmedabad office also, but it was of no use. they offered us a booking in some 3star hotel at the price of[protected]rs per night through dea. while in the presentation, the dea charges told to us were very less, around rs 800. this club and their representatives are a big time fraud and looting people of their hard earned money. i dont want any membership in this. i simply want my money back. i paid through debit card. kindly return my money. Was this information helpful? | |||||
|
Dec 06, 2016 Updated by drmonika kamboj i am attaching their brochure in which they are promising 40 plus properties in the upcoming 2 years and the pic of the actual list of properties they mailed us later.also they are promising of 5star hotels.. citrus hotel, manali is a 4star property according to the hotel site, citrushotels.com and valley view udaipur is again a 4star property..    | |||||
 3 Comments | |||||
Comments
They're fraud don't invest any company of Goodluck group
Hi Divya/ Ketan/Sunil,
Same thing was happened with me as described by Divya above. If you all can share your contact info or email ids we can discuss and share our problems with each other and after that we can come to some conclusion to how to handle these fraud people and what would be our next step.
Thanks,
Unnameuser9
Same thing was happened with me as described by Divya above. If you all can share your contact info or email ids we can discuss and share our problems with each other and after that we can come to some conclusion to how to handle these fraud people and what would be our next step.
Thanks,
Unnameuser9
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
3%
Complaints
120
Pending
0
Resolved
4
406, Venus Atlantis, Prahladnagar, Ahmedabad, Gujarat, India - 380054
View all Sunstar Club contact information
I have also requested a booking for The Ananta, Udaipur. After consistent followups for booking finally after 1 month they refused booking. During this period even after after one month I got agreement. Surprisingly I found that the discussion/commitments made by Mr. Ashish, Mr. Mansuri & Ms. Kinjal are nowhere matching with agreement. These guyz are big frauds.
So I have asked them to cancel my membership, and that is also dishonoured, I am still following up with them for my refund but no revert. Please find my last email.
From: Sunil [mailto:[protected]@hotmail.com]
Sent: 17 November 2016 21:40
To: Reservations Sunstarclub; MRD Sunstarclub
Cc: [protected]@cercindia.org
Subject: Re: Membership Cancellation
Dear Ms. Seema/Mr. Kumareshan,
Despite of several communications in verbal and written regarding membership cancellation I didn't get any satisfactory answer yet.
I clearly mentioned reasons for membership cancellation in trail mail however I am reiterating same as under.
While membership booking commitments made by sales persons very clearly discussed and I have reconfirmed 12 nights usage policy and other benefits. But after my consistent followups when I have received agreement, it was not matching with discussions happened.
Besides that I have given booking request well in advance than you people mentioned, but that also didn't fulfilled.
Now you have not left me with any choice, I am taking up this concern with Consumer Forum (CERC, Ahmedabad), copy already marked in this email.
Discussions & Commitments made by sales team on 17-Sep-2016 @Hotel Pride with Mr. Ashish, Mr. Mansuri & Ms. Kinjal which is not mentioned or not matching or hyped with misleading information.
1. SunStar has tie-up with 5 star properties at all prime tourist locations in India and abroad. Hotel Laxmi Vilas Palace(Udaipur) The Lalit(Goa) & JW Marriot (Mumbai) was few of them.
2. Member will get 12 days booking anywhere any time without any extra charge(Ex. maintenance charge) with commitment that we will give you in writing in agreement that if you book holidays just before 2 day of holidays then we will give you confirm booking.
3. I can share my 12 days with anyone (family, friends or relatives), It can be possible without my accompany or with my accompany when I am sharing my holidays.
4. The SunStar Club will be ready in 2 years. Till the time the club is ready I can use Hotel Pride/Hotel Marriot Ahmeadabad.
5. I can use SunStar Club party plot/hall 8 times withing 20 year membership without any extra charge for my personal social functions.
6. If I wish I can discontinue my membership on 10th/20th year and I will get back entire membership amount back which is paid at the time of membership.
7. Member can check hotel tie-up list online & book/check status of my holidays on your website & app, where I have member login.
8. As a special offer on spot booking I have been offered a 3 night & 4 days couple holiday package at JW Marriot (Mumbai) along with to and fro airfare from Ahmedabad.
Regards,
Sunil