Sunstar Club Customer Care
Goodluck Hotel Ltd.
Customer satisfaction rating: 6%
Submit a Complaint
49
COMPLAINTS

Sunstar Club Customer Care

Goodluck Hotel Ltd.

Address
406, Venus Atlantis, Prahladnagar
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10
down
33


Additional info
Mumbai Office
706, Cosmos Plaza,
D N Nagar Metro Station,
J.p. Road.
Andheri West - 400053

Vadodara Office
302, Tilak Complex,
Opposite Sbi Bank,
Jetalpur Road, Alkapuri,
Vadodara

Delhi Office
518/a, Somdutt Chamber-02,
Bhikaji Camapalace,
New Delhi - 110066

Rajkot Office
806, Gurukrupa Complex,
Opposite Tata Docomo Showroom,
Limbda Chowk
Rajkot

Surat Office
305, 3rd Floor Milagro, Udhna
Magdalla Road,
Vesu, Surat - 395007

Pune Office
No, 315-317, Sohrab Hall 21 Sassoon Road
Pnq Pune
Maharastra - 411001

Jaipur Office

312 To 318, 3rd Floor,
Plot No:-k-12,
Malviya Marg, C-Scheme,
Jaipur


View More Information...

Customer satisfaction rating
6%
Complaints
49
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sunstar Club related photos (3)

Sunstar Club Customer Care related pictures (3)

Sunstar Club Complaints & Reviews

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Sunstar Club — Membership Service

 Durga A on Mar 29, 2017
Hi,

I was called at pind balluchi in Greater Kailash in New Delhi and was offered membership for 5 years and I paid a sum of Rs.10000 by credit card and was given a receipt by Sunstar Club on 9th March 2017.

I am still waiting for the membership kit and documents which was promised me to get within 15 days. I met Mr. Sudhir who offered me this membership and sold to me.

No one is answering the phone or replying for the same. I am cheated and many others are getting cheated from this fraud company. I tried calling

1. Mr. Jojan joseph-...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sunstar Club — Not refunding my money

 Spandan Icu on Mar 29, 2017
I took this membership in november and i paid 20000 by credit card and i ask them for booking but they were not provide booking and then i decided to cancelled this membership . i tried so many time regarding same but they r not replying properly . i visited office also but office is close now and i tried so many time on customer service no but it is also stop . i think this is fraud company and we have to fight legally. my contac no is 9558615533....
Complaint comments  Read comments Complaint category Business & Finances

Sunstar Club — False promises and no reservations

 melaniejacinta on Mar 27, 2017
I have purchased the sunstar membership on 22nd of Jan 2017, although i have received an email stating my member ship number and the card. I have not got any responses for reservations.
Every time I call the helpline or the executives, nobody receives the calls, all the calls are going either as out of coverage or not being received.
I even went to the pune office location, however I have found the office locked. Kindly assist what can be done to get back the amount paid. I have already paid them 1, 42000...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Not taking booking even not providing membership card and documents and not refunding my money

 vatskumar88 on Mar 24, 2017
I joined sunstar club at ITC welcome hotel, dwarka, new delhi on 04 February 2017 and made full payment of membership throught POS machine and got the receipt on which Good Luck Hotels Pvt. Ltd. is printed. I do not get my membership card and any document till date even. Their national head and state head refuse to pick my calls even the person from which I took this membership. When ever I visit to their Delhi office F-90/33, Okhla Phase - I, New Delhi, it will remain close every time. It seems its a fraud company I paid 1.20L for red card membership.
Event their customer care didn't connected...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Complaint against membership service

 adityasamantkapoor on Mar 23, 2017
Recieved a call from Sunstar club for a confrence + dinner, They offered membership for their time share properties acroos india and DAE membership RS 149000, but i have them only 74500 fro 5 years . The executive general manager Mr Tapas saha promised that i would be recieving the membership kit within 30 days . I duly wwaited for them to respond . But surprisingly like all other complaints on this forum they also did not bother to reply back .

Once recieved a call from mr Tapas but he too gave false promises of getting the documents dispatched . I visited their office in delhi...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — No one is responding to my call or email

 bittu3867 on Mar 20, 2017
I have paid the membership fee in full and was trying to book holiday for the first time. Initially, I got response and they took all the detail required. Later, all my emails to their official mail id started bouncing back as undelivered! I tried calling them on the number they have mentioned but there also I only got automated response and when I choose to talk to a representative, It disconnects. I have tried as much as 20 times last week. Now number does not even get connected!!!

I am on the verge of taking this up with consumer court but thought of checking with online forums...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Sunstar Club — Regarding Cancellation of GOLD membership and REFUND

 dhruvil_023 on Mar 17, 2017
I have given my Membership cancellation request email to below Email Ids:

legal@sunstarclub.in,
accounts@sunstarclub.in,
mrd@sunstarclub.in,
branch.mumbai@sunstarclub.in

Email :

Dear Sir/ Madam,
SunStar Club

This is regarding my SunStar Gold membership which I had discussed and agreed with Mr. Ashish Jha (9819701843) along with Ms.Urmee Shah(9820993499) and Mrs. Nirali on 26th February 2017 at ITC GRAND CENTRAL Hotel, MUMBAI.

After the offers presented by Ashish on behalf of SunStar Club,...
Complaint comments  Read comments Complaint category Other

Sunstar Club — Fraud membership and no service

 Jitika on Mar 16, 2017
Sunstar club invited my entire family over dinner in Bristol hotel and started selling their hotel package for 20 years n other benefits like extra 7 nights every year just for you, special discount just for you. The offer is only valid for today. And we fell for it on 23rd Feb 2017. They charged my credit card for 110000 and gave me a receipt and said the membership documents will come in 25 days. Everyday I am calling them. No one answers the service numbers. The guy who invited us said he has left the job. I dont even want to chance this anymore.

I would like the consumer forum...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Refund of the amount paid

 anfaaziz on Mar 13, 2017
Hi,

My name is Anfa Aziz (w/o Zaed Khan), I am writing on behalf of my husband. I had received a call from your Sunstar club on 21st Jan 2017 from Mr Mohsin ( Cell no 7211142166) we were invited for a dinner at Jw Mariott and were told that there would be a presentation about your holiday packages

We met Ms Saba ( Cell no 7558537891 & 7045153841), Ashish and Mr Nishant who was the head of operations ( Cell no 7211142163) your representative, they convinced us to take the package and asked us to pay at-least Rs 20 k for a package of 1.4 Lacs, they asked us to pay the...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Sunstar Club — Not refund my money

 r j faridi on Mar 11, 2017
On 29th they called me many time to come to hotel pride, ahmadabad after reaching there they explain me there plan of 20 yr club membership 12n/12d yearly package in 1.80 lakh and after 20 yr they refund me my principal amount, so after listening there whole plan i am interested but as i am middle class person i have not 1.8 lakh at a time, they suggested me to pay in installment and in one installment i swipe rs. 30, 000 through credit card, but on second day i make a mind to cancel membership and i go to there office and requested them to cancel my membership, they assured me that after 30 day...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Regarding fefund my money

 rashminhpatel on Mar 10, 2017
Before becoming members I was told that if I will get 10 day grace period from the date of receiving agreement and if I am not satisfied with membership after reading agreement then I will get full refund. But now after receiving full payment they refusing to pay any amount. They also gives many false information regarding membership. I request you for help...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — Fraud company

 Vinay Dhinge on Mar 7, 2017
Sunstar club offered 13 days stay in 5 star hotels at various locations in India. To avail this facility they told to pay 170000 to become member. I paid money in Jan 17. I tried to book hotel three times since Feb 17. But when I asked them to book they told rooms are full where as when enquiry done with hotel it's available in there. I have at least 10 mobile numbers and customer care no to do enquiry but they are not replying now days. I have few voice recording of phone calls with me.

I want my money back which I paid for membership...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Not Providing service or any response

 Bhargavorange on Mar 6, 2017
We had given Rs.135000/- by cheque on Dt.07/01/2017. after given cheque not provide any service from company and nobody reply on phone and email from Sunstar Club.we are doing so many calls and emails but there is no reply from Sunstar Club or their promoter or officers. We try to contact its Rajkot office there is no person in its office. we make a call on his call centre numbers 1800 532 9979 there is no reply about our compaint....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Sunstar Club — Fraud company - sunstar club... Not giving any hotel accommodation as promised

 cschiragkothari on Mar 3, 2017
I became member of sunstar club in nov 2016... Five star properties which they have tie ups are not correct... They have not given me sony bravia led tv till date & even not refunding money... I visited their ahmedabad office three to four times... Staff is changing frequently... This people cheated me and made fraud... I have given them written complain to refund money but they are not replying on the same......
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — Not paying for complimentary air tickets as promised in news paper add.

 Prashant Goswami on Feb 27, 2017
My name is prashant goswami, I am also fighting for my complimentary free air ticket money which was promised in news paper advertisement and company executives at the time of booking of membership. They are giving false promises since last one month that they will transfer amount in my bank account today or tomorrow. Amount is only 10, 000 still company is not able to pay it since last one month....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Sunstar Club — Non fulfillment of commitment after full payment of membership fees and adding clauses in the Agreement not discussed at the time of promotion,

 Simon1952 on Feb 25, 2017
We received a call on 12.11.2016 inviting me and my wife for a dinner at Hotel Four Points, Vadodara, which was confirmed by an SMS at 12.55 p.m. giving the venue and timings viz. 7 p.m. Upon reaching the venue, we found that it was a business promotion campaign by Sunstar Club. The terms and conditions of membership as told to us by their marketing team were (1) One time membership fees Rs.1, 55, 000/-, (2) Total term 20 years. (3) No maintenance /administrative /utility charges as also no usage charges. (4) A gift of Sony BRAVIA 32” LED Television set as a special incentive for the membership.(5)...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Fraud company, not giving refund, on hotel bookings

 jainashu007 on Feb 24, 2017
I joined sunstar jaipur on 27th dec., i got agreement after 1 month. But now they are not giving any food vouchers, no hotel bookings, also not refunding my money, it is fake company, manager prannoy majumadar and executive pankaj not responding, they blocked my no. Office is also closed in jaipur, salary also not given to them, no tie up in golden tulip or any hotel in jaipur, i want my money back, all promises of sunstar is fake, dont believe on this company, i am going to complaint in police station, call me for any help regarding it, if u also cheated by sunstar, 7976547248...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Still not received refund amount of rs 15500 /-

 manishdimple on Feb 24, 2017
On 1/1/2017 I have paid the membership amount of Rs 15500/- at Vadodara . after 2days I have decided not to continue further and I have requested to refund my above amount. I have submitted written application to Vadodara office and the person in charge MR Deepak has confirmed that you will get this amount within 21 days. but till date there is no receipt of this amount. I have sent 2 to 3 mails also but no reply. So many times I have tried to contact via mobile at Ahmedabad office but no reply.Please do needful.

Regards,
Dimple Manish Shah
amount paid Receipt no- 5163...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — Complaint against sun star staff in welcome hotel dwarka new delhi

 Vny Yadav on Feb 23, 2017
I join the sun star meeting on 17.02.2017.I have a camplain against staff in welcome hotel dwarka delhi. They invite me for a meeting of 45 minutes with dinner but after a long meeting of 2 hours they tell me to pay 3000rs for dinner and promiss me to refund the same by sun star company a very next day. On next day when i not able to refund i call the concern person he promiss me to refund till 20.02.2016. But i dont receave refund till date 23.02.2017
Vinay yadav...
Complaint comments  Read comments Complaint category Banks

Sunstar Club — Wonderful club

 shivbbbb on Feb 23, 2017
Hi my self khushal Gandhi I m member of sun Star club and I m invited by sun Star club at four points vadodara nd I became member after that I booked daman property for 3 day nd I em exprince so luxurious facilty with my family I never went on five star hotel bt after joining the Club my dream will be full feel nd it's my honer to give best holiday trip to my parents thank u sun Star club to give me this type of luxurious facility in daman cidade property. .. . .and I m attach few pic of our holiday so other one will be satisfied that I m not fake ID ND person...
Complaint comments  Read comments Complaint category Business & Finances

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