Sunstar Club Customer Care
Goodluck Hotel Ltd.
Customer satisfaction rating: 12%
Submit a Complaint
17
COMPLAINTS

Sunstar Club Customer Care

Goodluck Hotel Ltd.

Address
406, Venus Atlantis, Prahladnagar
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1
3


Additional info
Mumbai Office
706, Cosmos Plaza,
D N Nagar Metro Station,
J.p. Road.
Andheri West - 400053

Vadodara Office
302, Tilak Complex,
Opposite Sbi Bank,
Jetalpur Road, Alkapuri,
Vadodara

Delhi Office
518/a, Somdutt Chamber-02,
Bhikaji Camapalace,
New Delhi - 110066

Rajkot Office
806, Gurukrupa Complex,
Opposite Tata Docomo Showroom,
Limbda Chowk
Rajkot

Surat Office
305, 3rd Floor Milagro, Udhna
Magdalla Road,
Vesu, Surat - 395007

Pune Office
No, 315-317, Sohrab Hall 21 Sassoon Road
Pnq Pune
Maharastra - 411001

Jaipur Office

312 To 318, 3rd Floor,
Plot No:-k-12,
Malviya Marg, C-Scheme,
Jaipur


View More Information...

Customer satisfaction rating
12%
Complaints
17
Pending
0
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

Sunstar Club related photos (1)

Sunstar Club Customer Care related pictures (1)

Sunstar Club Complaints & Reviews

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Sunstar Club — Not get single reservation or facilities.

 kamleshbhavsar on Jan 11, 2017
I/kamlesh Bhavsar have membership of sunstar club Ahmadabad on same name. my membership number is: 2016 2309 0598.

During presentation meeting at hyatt ahmedabad i gave breif about my family members and their sales evecutive told me so many things about benefits of sunstar membership.they also told me that is good for you to get refreshment for traveling and having fun outside gujarat along with my family and they also provide us passes for any event like garba etc.. so i take that membership for my family enjoyment purpose. but from last week i need reservation for pune they asked...
Complaint comments  Read comments Complaint category Products & Services

Sunstar Club — Not responding

 Shree Sai Jewel on Jan 6, 2017
Sir, as per discusion from your sales they have asured us that we have taken gold membership so we have one time dinner free and it will be in writing.
but they have denied to give in writing. so i am not totally satisfied with your club and having a bad response and i have recordings of your sales man about the cause so if u can help me out of this.
hope for best ....
Complaint comments  Read comments Complaint category Food

Sunstar Club — Cancel my membership

 snehal shah 41 on Jan 5, 2017
Respected Sir.
My name is snehal m shah ..I come with my wife name Dipali Snehal shah attend meeting at four point hotel at Vadodara dated 30/12/16.we getting call from your representative.in the meeting your executive given information about sunstar club..we paid 20000 rupees there and they give receipt of that..after coming our home we find that we can't paid 120000 rupees for this membership..as your representative said that if we paid some amount on meeting and if we don't want to go with membership then club gives full payment to us..so sir I request you that please cancel my membership...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Refund

 inder1871 on Jan 3, 2017
I got a call from sunstar representatives to meet on a dinner in welcome hotel, dwarka and we went there on 17th dec'16. We were offered a membership of 20 years, which i deny and said cant afford this.
Representative (Pawan) asked me the price/tenure i can afford and he offered me 5yrs. Membership for 50, 000/- which can be paid to bank in 24 equal installments as sun star have tie-up with standard chartered bank.
I paid the amount by credit card of 50000/- and didnot receive any call from bank till 20th dec'16 regarding emi's, then i approach bank and they deny to make the installments,...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Sunstar Club — Mis guide peoples

 Jitendra Rastogi on Dec 29, 2016
Dear Sir,

Today I have join your meeting at Hotel Golden Tulip in Jaipur at 8.30 PM after many phone call of your representative No. 7211185033 and confirmation call no. 7211185033

your representative behaviour is no good he asked families for more than 1 hour discussion and force to take membership and return family without sanacs/ dinner as per mobile msg
this is not good. and after not pick up mobile calls

this type of mobile msg send by your representative

" Greeting from SUNSTAR...

Dear sir,

Dinner...
Complaint comments  Read comments [1]Complaint category Other

Sunstar Club — Complaint against good luck hotels Pvt Ltd cheated public for sunstar club membership by receiving huge amount from public

 Rajshree Thakur on Dec 26, 2016
My name is Rajshree Thakur, my mobile no is 9376108586 good luck hotels Pvt Ltd directors cheats public as they established Sunstar the club at sanathal, at Ahmedabad, for this fake promise, they call public in five star hotels for free dinner, and his one hours marketing, they focre public, for Club Member ship, and give big celebrity, is join in his club, and they provide, 5*clubs facilities, in Sunstar Club, .. and so many existing offers they offer to public, and they force, them, say yes now, and give us payment.. so we gives u discount.. like all this marketing.. they cheats public.. I pay...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar The Club / Goodluck Hotels Pvt Ltd — Not providing services and also not refunding money!!

 Sunil1540 on Dec 23, 2016
In Sep16 I have received call from SunStar Club for dinner invite at Hotel Pride, Ahmedabad. Upon reaching there with family their executives given us presentation, in first go I have not shown interest. Then they started convincing me by making certain statements like we provide booking in 5 star properties in just 2-3 days time. No maintenance charges. In just 1.42 lakh 20 year membership of club will be built in Ahmedabad outskirts in next 2 years and along with that 12 nights stays at 5 star properties at entirely my discretion. I can book any time anywhere, any number of rooms for me, my friends...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar The Club — Good Facilities

 manish1430 on Dec 17, 2016
Hello I am Manish Trivedi. i had booked before 3 days and i got a booking at J.W.MARRIOTT Mumbai in DIWALI for 3 nights 4 days with my family.This is Awesome facilities from the SUN STAR THE CLUB.And fully enjoyment in J.W.MARRIOTT with my family.its a great time to spend with my family and its a memorable trip for my family and i love to enjoy the facilities from the SUN STAR THE CLUB.its a great response from the sun star the club customer care department and other staff.

THANKS

REGARDS
MANISH TRIVEDI
AHMEDABAD...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Sunstar Club — Fraud company

 Rashmi@1 on Dec 14, 2016
We got a call from one person name mitul. He told us that he is calling from tgb hotel in surat and you will get a free dinner. We went and they showed a golden view that if you become a member of sun star club you will get 36 nights free in a year in any hotels they are having a tie up. The person named vivek also told that if we are not using these nights then we will get interest on the principal amount and you will be getting the agreement in two days. But almost one month has passed away we didn't got any of the agreement nor any membership number. This person vivek is a fraud and he is not...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — False commitment

 Rashmi@1 on Dec 7, 2016
On 20 November we got a call from Mr Mitul for a dinner at TGB for the presentation of sun star club and we were attended by Mr Vivek and he showed a golden view of the club. He told that we will get the agreement in 2 days and we will get the monthly rent of Rs 6000 and we can book the hotels before 48 hours only. But till now we have not got agreement copy and when we are calling for the same he is telling that you will get in one or two days but the day has not come yet. We don't want your membership we want refund back as that was the false commitment from your company....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Fraud.. False promise

 drmonika kamboj on Dec 6, 2016
We received an invitation for a dinner and club presentation by raj malhotra (9718001555) in itc hotel, dwarka, delhi. there they made heaps of false promises saying they are having 50 plus properties in india only and many others in abroad and many more by some mr. tapas contact no. 9311533419 and many more.. they asked us to name a place and they showed us their property there. so when we joined the club on 14th nov 2016, by paying rs.50000 advance, we asked for a reservation in hyderabad in banjara hills from 23rd nov till 30th nov as we had some official commitment there. the person there (mr....
Complaint comments  Read comments [3]Complaint category Entertainment and Recreation

Sunstar Club — False sales promise

 Hardikshah2109 on Dec 4, 2016
We were made the following false commitments by ms priyanka and mr vivek singh during presentation

A) deltin group (Deltin daman and deltin goa are already in their tie up of resorts.
B) ananta hotel udaipur is already there in thier tie up of properties. (Still listed in thier website http://sunstarclub.in/)
C) we will be provided 3n/4d complimentary voucher with meal for 3 adults at any of the tie up properties.
D) we will be provided complimentary dinner voucher at jw marriot mumbai.
E) we will provided 12 nights/year to utilize at thier properties...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Sunstar Club Ltd — Want my money back of membership fees

 Rajshree Thakur on Nov 29, 2016
I Don't want to continue my membership with Sun star club, they cheats public, don't reply properly to members.. and don't meet, or attending calls of members..my mobile no is 9376108586 before this complaint, I did three times online complaint against said company, bt no response or results.. sunstar club office HR Mr Rajesh And Ms Fenny both are nt response properly, nt even attend my call or ready to meet me, after waiting for one hour sitting in their office, ms Fenny had no time to meet or talk with me, than after
I filed one complaint before, cid crime and Ahmedabad police commissioner...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club Ahmedabad — I want my money back

 Rajshree Thakur on Nov 19, 2016
Sunstar club cheats public, they don't reply after getting money, one ms fenny is hr of this company, i talked no of times, bt she could not replying properly, yesterday i was in their office, waiting till 1hour, bt she is nt respond, they all cheats, public.. I want my money back, i gave them ₹155000... Till today they are nt contact us... Pls do nt waste ur valuable money in said company.. I request to all.. For awareness... I gave complaint against this company before, cid crime, and ahmedabad police commissioner........
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar The Club — The company is fraud and offering fake deals. [Resolved]

 Jaimin Gohel on Oct 26, 2016
One day i was reading newspaper and i got to know about Sunstar the club. So i called the number given in it. One lady picked up and told one of there sales man will come to my place and will explain the offer. So i agreed. Named Rushi adhikari came to my place and told me about the offer 12 nights per year till 20years and i'll get 3N 4D free package stay at J W Marriott in Mumbai other then yearly 12 night. So i asked for some time to think so he forced me and blackmailed me emotionally that if i pay the full amount that is 1, 35, 000 so he'll get some money from company so i agreed. I gave the...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club Ahmedabad — Reg: membership amount required to be paid for booking any hotel : sunstar club ahmedabad

 Raj @1234 on Sep 14, 2016
Dear Sir,

How much membership amount is required to pay for getting accommodation at marriot in Ahmedabad / Mumbai. Is it true that we can't get accommodation for 10 days in year with membership in Sunstar club, as posted by other member.

What's the minimum time required to get any communication from company.

How many number of hotels can be utilized through membership in Sunstar club. Kindly post the list of hotels in Mumbai, Ahmedabad, Delhi, Shimla.
What could be tariff of the rooms getting through membership in your club
with regards
Complaint comments  Read comments [5]Complaint category Travel & Vacations

Sunstar Club — Club could not give hotel booking and not even refunding money [Resolved]

 Sandip Karia on Aug 23, 2016
I got call from sunstar club to have meeting in hyatt, ahmedabad.in meeting they demonstrated about new club and option of hotel stay 12 nights every year for 20 years. I had some doubt so they gave option to pay rs. 15, 000 and get experience of one property for 2 night. I booked hotel lila and they gave one letter of booking after few follow up. But when i confirm with hotel, there is no such booking either on my name or with club's name or any other name they kept. Sales people keep on saying it will be done and just go and visit but i cannot invest flight ticket for this. When i go and meet...
Complaint comments  Read comments [10]Complaint category Travel & Vacations

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