Sunstar Club Customer Care
Goodluck Hotel Ltd.
Customer satisfaction rating: 7%
Submit a Complaint
27
COMPLAINTS

Sunstar Club Customer Care

Goodluck Hotel Ltd.

Address
406, Venus Atlantis, Prahladnagar
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4
down
16


Additional info
Mumbai Office
706, Cosmos Plaza,
D N Nagar Metro Station,
J.p. Road.
Andheri West - 400053

Vadodara Office
302, Tilak Complex,
Opposite Sbi Bank,
Jetalpur Road, Alkapuri,
Vadodara

Delhi Office
518/a, Somdutt Chamber-02,
Bhikaji Camapalace,
New Delhi - 110066

Rajkot Office
806, Gurukrupa Complex,
Opposite Tata Docomo Showroom,
Limbda Chowk
Rajkot

Surat Office
305, 3rd Floor Milagro, Udhna
Magdalla Road,
Vesu, Surat - 395007

Pune Office
No, 315-317, Sohrab Hall 21 Sassoon Road
Pnq Pune
Maharastra - 411001

Jaipur Office

312 To 318, 3rd Floor,
Plot No:-k-12,
Malviya Marg, C-Scheme,
Jaipur


View More Information...

Customer satisfaction rating
7%
Complaints
27
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sunstar Club related photos (2)

Sunstar Club Customer Care related pictures (2)

Sunstar Club Complaints & Reviews

Sort by:

Sunstar Club — Not Refunding The Blocking Fees

 Dipk_p on Feb 17, 2017
I had been invited to the seminar at Royal Orchid Vashi.They Explained the membership pattern and benefits. I was reluctant so i asked them to mail me the copy membership agreement and provide other details on my mail. They said they would provide the documents if you pay the blocking fees which would be refundable if you dont buy the membership. I paid them. That was on 29th Jan 2017. I mailed them on 31st Jan declining their offer as they had not fulfilled their committment of mailing me the details. They had committed to refund the blocking fees if I dont purchase the membership of the SunStar...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Unethical solicit of consumers by sunstar club

 sumant9 on Feb 13, 2017
Hi ...
Myself Sumant from Mumbai. Today (12 Feb'17) SunStar Club had organised a presentation with free buffet at Grand Sarovar Hotel, Mumbai based in Goregaon (W). I had paid amt of Rs 1, 40, 000 upfront for 12 nights plan / year for 20 yrs along with DAE offer benefit. They said that they will send the kit at our residence in 10-12 days. I checked with Sarovar Hotel and they are saying that they dont have any tie-up with SunStar for rooms. Their tie-up is only for the Banquet. I am also tensed as I paid a huge amt.
Sunstar members at Presentation were - Sarabjit Singh, Ashish and...
Complaint comments  Read comments [1]Complaint category Other

Sunstar Club — Not refunding money

 Rashmi@1 on Feb 12, 2017
Sunstar is a fraud company we got a call from them to attend the presentation on 19th November in TGB hotel in Surat they convinced us so nicely and showed a golden vow of their club so we took the membership but after full payment they were neither receiving calls nor they gave us bookkng in hotels we sent so many mails but they did not revert back at all so we went to their office their we saw that the owner of the office had thrown away the employees out of the office and sealed it as they did not pay the rent for 2 months so we enquirer at TGB hotel where we went for the presentation they told...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Sunstarclub cheat me

 aadiporwal on Feb 11, 2017
Hello my name is ashish kumar porwal i attend a programme of sun starclub in itc welcome hotel dwarka delhi. One of company executive which name is Sudheer and his mobile number is 7065555528.he explained the plan with me. He told me you have to pay 30000 and company wll provide you 3 trips of 12 nights per trip means total 36 night in five star resort and you can also use these 36 nights to splite single nights over d period of 20 years but when i call d customer care num and asked about the plan then they totally denied it that we dont have any plan like this. i have paid rs 15000 by debit card...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Refund Of Membership Amount

 kpscrown on Feb 11, 2017
We have done great mistake to get sun star club membership.

We had mail to sunstar club two times for reservation first on 10-01-2017 and second one on 26-01-2017.

on Fist time sunstar club replay within 3 days on 13-1-2017( replay " We are sorry to say that we are Enable to give you reservation on your desire date because of Rooms are not available, so we are really sorry to say we can't give you booking on these date, anyway you can change your dates sir so we can provide your reservation process. ")

Second time we send you a mail on 26-01-2017 still...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Refund of Money

 Jenish Nakrani on Feb 8, 2017
Fraud Company. All the staff are fraud. they dont give any booking though if u try to book before a week or month. they just took money and now dont receive my calls. if you keep calling they add ur number in blacklist if u try another number and they know that its same client they add that number to blacklist as well. now i am doing police complain and registering a case of 420....
Complaint comments  Read comments Complaint category Travel Agents

Sunstar Club — Cheque return

 Divya Bhavsar on Feb 7, 2017
We cancelled our membership and club has sent us a cheque for the amount. But cheque returned. We mailed so many times but club is not responding us. They r not receiving our calls even. They r not reply of our mails too.they don't look genuine. We went to its office so many times. We had given them written application also. We r fed up now. We r suffering mentally....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Wrong commitment

 8765246873 on Feb 2, 2017
I got a phone call from Sunstar Club informing that I have won a free dinner in a Five star hotel. When I went there they started informing us about there plans for holidays. A plan of Rs. 175000 for 20 years which I refused. Then they asked me to make a payment of Rupees 17800 so that I can decide after one holiday. They also said that this amount will be taken in 12 EMIs which I found convenient as my anniversary is in February only. Now, when I have made the payment, the executive is not responding and when I called in the enquiry number in head office. They are asking me to ask my bank for the...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — Events

 naraj on Jan 31, 2017
I had call from sun star for events in Lords Plaza, Ring road on 30-01-2017 7.30 evening and also send me Sms, but next days a they call me and told that their is some technical problem in lighting and A.C.so i just inquired at Lords Plaza they told me there is no such problem.So please think 10 times before joining this club...so guys i only says" JAGO GARAK JAGO"...
Complaint comments  Read comments Complaint category Other

Sunstar Club — Wrong commitment and false information

 Mahendra Meel on Jan 27, 2017
I have taken membership of this club by paying full amount by credit card. It was told by executive that no interest would be paid by me for EMIs but now I am paying the interest on EMIs, accordingly I had made request to book a hotel at New York for two days. First I received reply that they have no such facilities abroad when I asked the executive who took amount from me and make me fool by promising such things he intervened and make a booking in one of the average hotel with a condition that rs 5000 had to be paid by me and remaining amount by them. The hotel was booked for Rs 19000 thousand...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Not get single reservation or facilities.

 kamleshbhavsar on Jan 11, 2017
I/kamlesh Bhavsar have membership of sunstar club Ahmadabad on same name. my membership number is: 2016 2309 0598.

During presentation meeting at hyatt ahmedabad i gave breif about my family members and their sales evecutive told me so many things about benefits of sunstar membership.they also told me that is good for you to get refreshment for traveling and having fun outside gujarat along with my family and they also provide us passes for any event like garba etc.. so i take that membership for my family enjoyment purpose. but from last week i need reservation for pune they asked...
Complaint comments  Read comments Complaint category Products & Services

Sunstar Club — Not responding

 Shree Sai Jewel on Jan 6, 2017
Sir, as per discusion from your sales they have asured us that we have taken gold membership so we have one time dinner free and it will be in writing.
but they have denied to give in writing. so i am not totally satisfied with your club and having a bad response and i have recordings of your sales man about the cause so if u can help me out of this.
hope for best ....
Complaint comments  Read comments Complaint category Food

Sunstar Club — Cancel my membership

 snehal shah 41 on Jan 5, 2017
Respected Sir.
My name is snehal m shah ..I come with my wife name Dipali Snehal shah attend meeting at four point hotel at Vadodara dated 30/12/16.we getting call from your representative.in the meeting your executive given information about sunstar club..we paid 20000 rupees there and they give receipt of that..after coming our home we find that we can't paid 120000 rupees for this membership..as your representative said that if we paid some amount on meeting and if we don't want to go with membership then club gives full payment to us..so sir I request you that please cancel my membership...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Refund

 inder1871 on Jan 3, 2017
I got a call from sunstar representatives to meet on a dinner in welcome hotel, dwarka and we went there on 17th dec'16. We were offered a membership of 20 years, which i deny and said cant afford this.
Representative (Pawan) asked me the price/tenure i can afford and he offered me 5yrs. Membership for 50, 000/- which can be paid to bank in 24 equal installments as sun star have tie-up with standard chartered bank.
I paid the amount by credit card of 50000/- and didnot receive any call from bank till 20th dec'16 regarding emi's, then i approach bank and they deny to make the installments,...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Sunstar Club — Mis guide peoples

 Jitendra Rastogi on Dec 29, 2016
Dear Sir,

Today I have join your meeting at Hotel Golden Tulip in Jaipur at 8.30 PM after many phone call of your representative No. 7211185033 and confirmation call no. 7211185033

your representative behaviour is no good he asked families for more than 1 hour discussion and force to take membership and return family without sanacs/ dinner as per mobile msg
this is not good. and after not pick up mobile calls

this type of mobile msg send by your representative

" Greeting from SUNSTAR...

Dear sir,

Dinner...
Complaint comments  Read comments [1]Complaint category Other

Sunstar Club — Complaint against good luck hotels Pvt Ltd cheated public for sunstar club membership by receiving huge amount from public

 Rajshree Thakur on Dec 26, 2016
My name is Rajshree Thakur, my mobile no is 9376108586 good luck hotels Pvt Ltd directors cheats public as they established Sunstar the club at sanathal, at Ahmedabad, for this fake promise, they call public in five star hotels for free dinner, and his one hours marketing, they focre public, for Club Member ship, and give big celebrity, is join in his club, and they provide, 5*clubs facilities, in Sunstar Club, .. and so many existing offers they offer to public, and they force, them, say yes now, and give us payment.. so we gives u discount.. like all this marketing.. they cheats public.. I pay...
Complaint comments  Read comments [3]Complaint category Clubs, Bars, Restaurants

Sunstar The Club / Goodluck Hotels Pvt Ltd — Not providing services and also not refunding money!!

 Sunil1540 on Dec 23, 2016
In Sep16 I have received call from SunStar Club for dinner invite at Hotel Pride, Ahmedabad. Upon reaching there with family their executives given us presentation, in first go I have not shown interest. Then they started convincing me by making certain statements like we provide booking in 5 star properties in just 2-3 days time. No maintenance charges. In just 1.42 lakh 20 year membership of club will be built in Ahmedabad outskirts in next 2 years and along with that 12 nights stays at 5 star properties at entirely my discretion. I can book any time anywhere, any number of rooms for me, my friends...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar The Club — Good Facilities

 manish1430 on Dec 17, 2016
Hello I am Manish Trivedi. i had booked before 3 days and i got a booking at J.W.MARRIOTT Mumbai in DIWALI for 3 nights 4 days with my family.This is Awesome facilities from the SUN STAR THE CLUB.And fully enjoyment in J.W.MARRIOTT with my family.its a great time to spend with my family and its a memorable trip for my family and i love to enjoy the facilities from the SUN STAR THE CLUB.its a great response from the sun star the club customer care department and other staff.

THANKS

REGARDS
MANISH TRIVEDI
AHMEDABAD...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Sunstar Club — Fraud company

 Rashmi@1 on Dec 14, 2016
We got a call from one person name mitul. He told us that he is calling from tgb hotel in surat and you will get a free dinner. We went and they showed a golden view that if you become a member of sun star club you will get 36 nights free in a year in any hotels they are having a tie up. The person named vivek also told that if we are not using these nights then we will get interest on the principal amount and you will be getting the agreement in two days. But almost one month has passed away we didn't got any of the agreement nor any membership number. This person vivek is a fraud and he is not...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — False commitment

 Rashmi@1 on Dec 7, 2016
On 20 November we got a call from Mr Mitul for a dinner at TGB for the presentation of sun star club and we were attended by Mr Vivek and he showed a golden view of the club. He told that we will get the agreement in 2 days and we will get the monthly rent of Rs 6000 and we can book the hotels before 48 hours only. But till now we have not got agreement copy and when we are calling for the same he is telling that you will get in one or two days but the day has not come yet. We don't want your membership we want refund back as that was the false commitment from your company....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Recently Discussed

3 days ago
Sunstar Club
Club could not give hotel booking and not even refunding money
4 days ago
Sunstar Club
Unethical solicit of consumers by sunstar club
8 days ago
Sunstar Club
Wrong commitment
21 days ago
Sunstar The Club
Good Facilities
22 days ago
Sunstar Club
Complaint against good luck hotels Pvt Ltd cheated public for sunstar club membership by receiving huge amount from public

Featured Complaints

www.bdomains.com