Sunstar Club Customer Care
Goodluck Hotel Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
97
COMPLAINTS

Sunstar Club Customer Care

Goodluck Hotel Ltd.

Address
406, Venus Atlantis, Prahladnagar
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
21
down
52

Mobile:
Mobile:
up
22
down
38

Additional info
Mumbai Office
706, Cosmos Plaza,
D N Nagar Metro Station,
J.p. Road.
Andheri West - 400053

Vadodara Office
302, Tilak Complex,
Opposite Sbi Bank,
Jetalpur Road, Alkapuri,
Vadodara

Delhi Office
518/a, Somdutt Chamber-02,
Bhikaji Camapalace,
New Delhi - 110066

Rajkot Office
806, Gurukrupa Complex,
Opposite Tata Docomo Showroom,
Limbda Chowk
Rajkot

Surat Office
305, 3rd Floor Milagro, Udhna
Magdalla Road,
Vesu, Surat - 395007

Pune Office
No, 315-317, Sohrab Hall 21 Sassoon Road
Pnq Pune
Maharastra - 411001

Jaipur Office

312 To 318, 3rd Floor,
Plot No:-k-12,
Malviya Marg, C-Scheme,
Jaipur


View More Information...

Customer satisfaction rating
4%
Complaints
97
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sunstar Club related photos (12)

Sunstar Club Complaints & Reviews

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Sunstar Club — Sunstar group seems to be fraud

 Shipra Aman on Jun 19, 2017
I want to use my membership in sunstar club but it seems to have cheated us and are running away hiding.
No one picks up calls, all numbers are said to be unavailable and the most important thing is that even their nonsense office is closed from over the month.
Also their so-called created fakers website "sunstarclub.in" is not working at all. Neither are any of customer care services too.
So dear sunstar club either return our invested money back or fulfill the requirements......
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Non receipt of documents (Membership card / benefit details)

 Hukam Chand Rana on Jun 18, 2017
Representative of this club, mr. Kuldeepak sharma, designated as manager and consultant mr. Shahrukh called me and my spouse at hotel bella vista in panchkula (Haryana) for a meeting on 10th mar 2017, about holidays package on behalf of sunstar club and they convinced me to be a member of this club for five years by paying rs. 50, 000 /- and have offered me a membership from 10 mar 2017 to 10 mar 2022 for which i have paid rs. 46, 000 from debit card and rs. 4000 as cash for the said transaction.

Mr. Sharma has promised that you would be getting a membership card alongwith benefit...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar The Club — Office closed now, promises unfulfilled

 deshna shah on Jun 1, 2017
My parents went to Hyatt, Ahmedabad after seeing an add in newspaper about a presentation. They promised to give 12 nights for 1 lakh 20 000 with hotels they have tied up with for 20 years. If we don't use that we get the refund, 2000 per night. They gave us receipts and membership card after a lot of insisting. We had spent 4 days at a resort in November but after that they don't recieve any calls, their office is closed and lot of people have filed complaint against them and I would like to get my refund soon. Now there website is also not seen. They can run away or they might have already run...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Holiday club membership

 Kapal Niranjan on May 26, 2017
Sunstar the club - big fraud - not providing services - need full refund of money on 06-Feb 2017 i received a call from sunstar the club for free dinner at itc welcome hotel dwarka delhi. I reached their with my wife, their executive mohit porwal and his manager sudhir barnwal gave presentation. Facilities promised - 20 year club membership - 240 nights in 5 star hotel across india, uae membership, refund in case of not using the service. I paid amount rs 60000 by credit card on the spot....
Complaint comments  Read comments Complaint category Desktop Computers

Sunstar Club — Cannot contact sunstar. Ahmedabad office closed. I want refund of my money

 rbp1970 on May 25, 2017
Due to busy schedule i could not check in at hotels but requested by email for rs 4000 p. M. For not availing the holidays. Twice got the cheque but now since february 2017 no response to email or phone calls. Visited their office two days before but the name has changed and property sold out at venus atlantis 4th floor no. 406. I want my money back. Please help me to get my full money back. This is purely a fraud and cheating company. My membership is in the name of dhruti rakesh parekh with diamond membership....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sunstar Club — The club membership

 bhervi shukal on May 23, 2017
Sunstar the club is totally fake. They had called up and one day sales person visited at our place. They convinced us to be the member of the club saying they will provide us 12 nights every year for 20 years. They have tie ups with major 5 star properties and hence we visited j w marriot mumbai in regards to this. They promised a stay whenever we request, but i m really disappointed as i have been trying to book a stay since past 3 to 4 months but unable to do so. They r neither responding on mails nor on calls, its purely a fraud company. I am using this medium so that they don't cheat other people....
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — No contact available

 SohamG on May 18, 2017
I want to use my membership in sunstar club but it seems to have cheated us and are running away hiding.
No one picks up calls, all numbers are said to be unavailable and the most important thing is that even their nonsense office is closed from over the month.
Also their so-called created fakers website "sunstarclub.in" is not working at all. Neither are any of customer care services too.
So dear Sunstar club either return our invested money back or fulfill the requirements....
Complaint comments  Read comments Complaint category Other

Sunstar Club — Refund of registration fee of Rs.15000 for not getting response

 sharmabj on May 15, 2017
I has registered with Sunstar Club after giving Rs. 15000/- (fifteen thousand only) on 25-12-2016. However, I tried to contact them on their mobile no. for booking hotel. But they are not lifting the my call. Also their site is not active. Following were the no. to whom I had called and they are not lifting my call
(1) Dhaval - 9898666011, 7016525047
(2) Arun - 9582930637
(3) 8000187652, 9624415915
(4) Yadav - 8866516089
(5) Gopak - 7211132569
(6) Yogesh - 7211132564
(7) Ahmedabad Office - 9601922223, 9601833336, 18005329979
I tried contacting...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Cancellation of membership and refund my amount

 jaimin1982 on May 12, 2017
I am Jaimin Shah I have taken a membership from Sunstar Club having promised that club will be started in 2 years and also giving you 2000/- monthly payment if i do not use the monthly free hotel accommodation, I have been given an agreement where only our defaults are mentioned and no where mentioned that if they are not able to construct the club than what are the refund amount or other consequences and many more conditions that i have suggested to put in agreement. But they did not done and when i go for cancellation of my membership they have told that sir is not available and somehow delay...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Not received membership card

 Anil Shah74 on May 11, 2017
I have made payment of rs.38000 for sunstar club gold membership (In name of my wife shilpa a shah) which is a club of goodluck hotels pvt ltd on dt.23/3/2017 as full payment vide receipt no. 4955 as per their executive ms. Devangi mathukiya and sameer mansuri presentation to us in hotel pride ahmedabad. This payment made by my credit card standard chartered card (Rs.10000) and icici bank card (Rs.28000). After payment they told me that within 15-20 days we receive our welcome letter and membership card. I have waited for 25 days but not received and any welcome letter or any membership card. I...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Sunstar Club — Sunstar the club a big fraud company need refund

 aaahuja on May 10, 2017
Sunstar the club - big fraud - not providing services - need full refund of money on 25th jan 2017 i received a call from sunstar the club for free dinner at itc welcome hotel dwarka delhi. I reached their with my wife alisha ahuja, their executive mohit porwal and his manager sudhir barnwal gave presentation. Facilities promised - 20 year club membership - 240nights in 5 star hotel across india, dae membership, refund in case of not using the service. I paid amount rs105000 by credit card - rs25000 on the spot and by cheque rs80000 next day. This company is a big fraud as they blocked my no. And...
Complaint comments  Read comments Complaint category Travel & Vacations

Sunstar Club — Fraud done by Sunstar club

 Avineet Sodhi on May 7, 2017
I have also got a call from sunstar co. For dinner in bella vista panchkula on 14th march 2017. I also took membership for 120000 rs. Now office has been shut down within one month. Given no. S are not existing. This was my hard earned money. It's a big fraud done by sunstar club. I never got any welcome call nor the kit. Things were really suspicious from the first day i think all the members should collectively do something....
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — Good luck villas 2 project of saturn infracon pvt. Ltd. (Now "sunstar club")

 Shiv1991 on May 7, 2017
I had purchased a plot in Good Luck Villas 2 of "Saturn Infracon pvt. ltd.", then "Saturn Infraspace Ltd." and now it is "Sunstar Club". It's owner is Raman Kapoor. My plot no. C-45 and I had purchased this plot in 2012 with 1 year cash payment option.The plot is situated at ghyamshyampar, near bagodara. I paid all the instalments totalling Rs. 3, 35, 000 and they issued a share certificate in my name. when i asked for document registration in my name, they said that NA and NoC is in process, when it will come, the process of document registration will start. Further, they said the scheme is of...
Complaint comments  Read comments Complaint category Building Developers

Sunstar Club — Sunstar club fraud

 bpatnala on May 6, 2017
Sunstar club started a scheme with hotel accommodation in itc hotels. The board members are kapildev cricketer, govinda, actor. I paid more than one lakh for membership in delhi. Now the phone numbers are not reachable. It seems big fraud. I have the letters sent by the club. Address is good luck hotels ltd, 406, venus atlantis, prahladnagar, ahmedabad.
Regards,
Bhaskar....
Complaint comments  Read comments Complaint category Other

Sunstar Club — Holiday package offer and cheat me rs. 20000/-

 Harshad A Panchal on May 4, 2017
I got call from sunstar club to have meeting in pride, ahmedabad.in meeting they demonstrated about new club and option of hotel stay 12 nights every year for 20 years. I had some doubt so they gave option to pay rs. 20, 000 and get experience of one property for 2 night. But right now i am not able to more countiue i want refund my money please suggest me they are refuse to refund tell me take some vacation plan and enjoy. Please advice my

Harshad panchal
8511155020...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Membership given but service not provided

 CsLove Arora on May 4, 2017
I took a membership of Sunstar club on Jan 14, 2017. I was invited in ITC Wecome Hotel Delhi for the membership plan meeting. The persons involved at that time were Mohit Porwal (first point of contact), Pawan Kumar, Mr. Sudhir Barnawal and Tapas Saha both AGM-Delhi for Sunstar Club. Till now i have only received the membership card bearing number 201714011109. No one of the contact persons who were involved in the process of my membership registration is traceable. Contact numbers of the above persons were - Mohit Porwal : 7533098868, Pawan Kumar : 9313731852, Sudhir Barnawal- 7065555528 and Tapas...
Complaint comments  Read comments Complaint category Travel Agents

Sunstar Club — Sunstar Club forged me

 Sahay smriti on May 3, 2017
We received a call on 4th of february, 2017 inviting me in hotel welcome itc dwarka, new delhi.
There their executives mr sudhir kumar baranval and mr abhishek kumar baranval convinced us to sign an agreement with club sunstar. We made a payment of rs 48, 000/- we were told that the membership card and copy of the agreement will be sent by post.

Now, it's been three months since we have signed the agreement with them i. E. On 4th day of february, 2017. We have not received any membership card yet. All we got was a mail in the name of welcome letter in which they mentioned...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Membership for club is fraud

 Aadi Shri on May 6, 2017
I joined club in around Feb'16 where they offered 12 five star hotel booking for 20years. I signed up for it with an amount of 50K. I even did a booking once in July'16. But now I am unable to reach them. I have tried all the numbers I had, even checked with Pride hotel where I was invited for this offer. No response from anywhere. I need my hard earned money to be refunded.
Can this forum help me in this? I am in real need of money right now....
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Sunstar Club — Club membership fraud

 Anil Berlia on May 2, 2017
Like all other complainants I also received a call for free dinner with a meeting where I took the membership of the club and paid the entire amount of Rs 115000 through CR Card. But they were not able to provide any accommodation to me 3 times I tired within 2 months of taking the membership. Even I have not received the welcome kit. But I have the receipt of payment and other papers they had given while making the payment. I have also mailed them several times for the cancellation of the membership and refund but didn't receive any reply as yet. And all the contact nos are out of service now....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Sunstar Club — Sunstar Club Club could not give membership cancellation money

 SD Rao on May 1, 2017
Hi, I have also got call from Hotel Pride, Ahmedabad for membership of club. I went there and basis discussions I agreed for membership. So I became member since 13th Feb'2017 and made part payment Rs 30, 000 /- to Mr. Rahul Gupta.
Next Day dt. 14th Feb'2017 i have dout and i have check on google regarding the company status of sunstar club and i have found this group is totaly fraud and suddenly same time i requested by phone & mail for cancelation of membership.
Mr. Rahul gupta & sunstar club membership manager is agree to pay my refund within one month as mention in return email.
Complaint comments  Read comments Complaint category Travel Agents

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