Suvidha Centre — a long queue to get a token for getting fired for plot.

I am today at suvida khender kharar, dist-mohali, punjab where i am about get farad for my plot and i came early at 7:30 am to stand in queue to get a token and then i have to wait for my number for long 2 3 hours. Is this the good thing as we are living in a world of internet. Not only me facing this problem, the innocent people of villages are facing the same problem and no knows how to complaint.