Suzuki Motorcycle India Private Limited — Access 125 - stops in slow speed

TN38CZ2113. We bought this vehicle in 2021 Nov
this vehicle stops in slow speed, every 1/2 month i give this vehicle for service.We need replacement vehicle for this.
I need replacement for this vehicle or Else the money back ASAP. Please tell me the process which need to follow
.Very poor service
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