Swipe Telecom — defective parts not get replaced even 6 months saying no parts available

Address:

Bangalore, Karnataka, 560061

Hi,

I have purchased may 2017 swipe elite sense mobile from flipkart.
November 2017 found screen display issue. So visited bangalore sri sai mobile service they found it is manufacturing defect, so logged request to swipe for display parts.

Job card no : ka-ban-ssc-094.

I have called sofar 150 calls to customercare they always says parts none availability so will dispatch 15 days or 25 days later. Some time say parts available and with qa team they will delivery by 15 days later without fail.
But 15 days later call them again they will start saying parts not available.

Till date lots of time cheated to me. They say january 2018 part available and now in qa team for testing will get dispatched 28 th jan 2018 but not received again called them feb 2018 they say again parts not available.

Asked escalation person or team they said do not have anything. I have called pune direct company they say should call only customercare.

Sofar not received and not used that mobile 6 months.

If parts not available then why company launch product and cheat customer.

Please log a compliant and get it repaired or revert my money back.