Syberplace — Order cancel but not returning my money.

Address:Hyderabad, Andhra Pradesh, 110060
Website:www.SyberPlace. com

I had cancel my order on 21/1/16 my order I'd is 10052226 and asked to refund my money but it is more than 4 days since its happen...
I had ordered a product iball infinito 2 on 11/01/16 but they just show processing that's it.
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Comments

plz tell me how u cancel your order?
I just call them and said to cancel my order and they did. But till know they didn't refund my money.
i ordered samsung j7 on 5 may 2016. syberplace says that order will be delievered with in 7 to 13 days. today is 18 may 2016 but i did not receive my phone...so bad and fake service of syberplace..
now i want to cancel the order.
my order no. is[protected]
i tried many time to customer care but they not pick up phone. there are no any option for cancel the order and want to refund my money
. what is the procedure for cancel my order.????...

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    SyberPlace E Solutions Phone
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    KTC IIIumination, #105, The Westin Hotel Road, Madhapur, Hyderabad, Andhra Pradesh, India - 500081
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