Symbiosis Centre For Distance Learning — Rude behavior of the counselor

I had questions on the student login website, the course start date, booking, and other things. I have not received my study materials yet. When I contacted the counselor P..., she was extremely rude. On asking why she was responding to my queries in such a way, she snapped back.

And she disconnected the call in the middle of the conversation.

Why do you have such counselor in your place, who doesn't even have the conversation etiquette? Such a bad experience.