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Syndicate Bank — merchant bank refunded the amount but not reflecting on my account

I ordered on medlife site, a health product, the payment for which has been made through amazon shopping app for an amount of rs. 170.85/- but later on i cancelled the order. The merchant bank has refunded the money on 22/01/2020 but i didn't receive the amount till now. The reference number given by amazon shopping is-74332740022002144318230
The merchant bank is showing that it has processed the refund transaction successfully.
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Comments

Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 219.00
Particulars : ECOM Pur 70013861 WWW AIRTEL IN 29/01/20 09:47
Cheque No :[protected]

Reply
Ripon Karmakar's reply, Feb 6, 2020
I AM HELPLESS
Ripon Karmakar's reply, Feb 6, 2020
219 RUPEE NOT REFUND

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