Syndicate Bank — not entertaining customer

I anil kumar aggarwal residents of d-49 ashoka road delhi=110033. Today the guard did not let me enter the syndicate bank of adarsh nagar at 1pm and after saying the guard that i want to meet the bank manager then he let me go in the bank but after many difficulty and after that the guard took my check in and i want withdraw 2lakhs from my account, so the guard said that you can only withdraw 10, 000 rupees from your account because my son is admitted in the hospital so how you are responsible if something happens to my son and i am also a senior citizen.