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Syndicate Bank — refund from syndicate bank

Sir/mam
10 days before i booked tickets from redbus of aligarh to jaipur but due to transaction failure tickets not received but amount had deducted from my bank account of rs1098.84/-
But next day redbus initiated refund of same amount that i didn't received till now.
I had called on it's customer care but they said my refund has initiated i should contact bank and gave me refund reference no.-5772127747366217404076.
Please help me to get my refund back
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Refer 50000 transaction made in snapshot of mobile app in syndicate bank. It is in completed transaction in syndicate movile app but amount is deducted in my account and credited to targeted account. Please provide resolution asap. Thank you.

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    Syndicate Bank, Corporate Office, Planning & Development Department, Syndicate Bank Building, 2nd Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
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