[Resolved]  T. R. Sawhney Motors — Poor Service at TR Sawhney Service Station-Vaishali

Address:

New Delhi, Delhi

Dear Sir/Madam, This is with reference to the poor service quality and handling of customers at T R Sawhney Service station. I sent my Desire for servicing on 15th of June and paid Rs 7900 for the same. On 16th June, the car was not getting started neither on petrol nor on CNG and on the way I was stuck due to that. I sent the car back to service station on 17th of June and complaint about the same. The service man named "Sumit"was not able to identify the problem and on 18th June they responsed back saying that car is getting start on petrol and not on CNG and they are sending my car to their CNG service station in Badli. Today morning the service man said that we can come and take our car back. Once my driver reached their they said that it is not yet rectified and they will send it to local technician near by for rectifying the CNG problem and will give us the no invoice for the same. When I raised concern about the same to the Manager "Mr.Sanjay", he spoke to be so rudely and harassed me. Is this the way you treat your customers. This is not the first bad experience with Sawhney service station. The service man kept are even bad then local service stations. What kind of people you allow them to hire. No one even see what is happening at service station. I work on Gurgaon and going to my office daily by Cab and have spent another Rs 10, 000. I have taken this car from TR Sawhney Lajapt Nagar Amar colony showroom itself. My car is still at the Vaishali service station. I need you to kindly look into the same and I want the manager and technician to apologise for the unacceptable language. Also would like you to take a strict action against Sanjay and Sumit. Looking forward to a positive response and need my car back ASAP. Regards Pooja Wadhwa [protected]