Tahweel Al Rajhi — Money transfer did not received

Address:31421 dammam

My boss transfer money from dammam to Phil's but my family in the Phil's didn't received it I made an amendment for bank name and bank branch and yet they changed the bank name maybe they forget to changed the branch. How can my mother get the money
Bank name: Lucia caabay
Bank acct #:[protected]
Bank branch: sm bacoor branch
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my balance not revived for 2 month

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