Tahweel Al Rajhi — no staff in the counter

Dear,

Am in tahweelalrajhi alrajhi bhata there is four counter and only two counter operating.in two counter one counter staff only.
Second counter staff always going outside and the manager or supervisor sitting inside the office around 35 customer s in the line
Very poor service in bhata tahweelalrajhi al rajhi staff and the supervisor
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I send money from al rajhi tahweel 2690 riyal to my indian account on 06/10/2018 but until now money is not credited my account then i cancelled pay 26 riyal on tahweel al rajhi but untill now not comeback my money pon[protected] plzz solve my problem
I just sent money through atm machine and it was succeed but the receipt didn't come out. How can i get my PON/reference number? I am in hurry because my family needs emergency. Please give me instruction on how to get it. Please solve this problem as fast as you can. Thanks

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