Taj India Resorts — Holiday Package Subscription Fraud

Address:	K-60B, Third Floor, Veer Savarkar Marg, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024
Website:	tajindiaresorts.com

I took a 5 year membership of Taj India Resorts (Royal Taj India Resorts Pvt. Ltd.) in August 2021 with membership ID (TIR - 2490) after paying 2 lacs and INR 7, 000 per year as AMC.

Inclusions:
6N/7D holidays per year anywhere in the world with 4 and 5 star properties. 2 Adults and 2 Kids with breakfast as the standard option for all holiday nights.
3N/4D hotel stay anywhere in Asia along with 4 return tickets.
3N/4D free hotel stay at selected cities in India.

Major Issues and Fraud:
1. They increased the AMC from 7000 to 8000 within 3 months of membership enrollment without any intimation.
2. Inspite of requesting the GST invoice again and again they have not provided that and I suspect they are not paying GST that is being charged from the consumers which is a criminal offence.
3. They booked a Non-AC room and even underpaid for both the kids which we had to pay to hotel.
4. When asked for booking under DAE they were asking to pay USD 200 for even cheap property options which was supposed to be for high end properties making it totally unviable to use.
5. In the latest booking request they kept denying the availability of 7 nights that I requested and on constant follow-up are offering 4 nights and that too without breakfast as the option. Again as a malpractice to save on their costs for the service which we have already paid for.
6. And the biggest fraud, when I asked them to book an international holiday as part of my joining package (3N/4D hotel stay + 4 return flights anywhere in Asia) they are now denying the availability of flight vouchers which is now equivalent to almost INR 1 lac based on which I purchased this membership in the first place.

I have been cheated and need the refund of entire amount and the company must be banned, their accounts liquidated so that other members can be saved from this suffering and no future citizens go through this trauma.