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Tata 1mg

[Resolved]  Tata 1mg — Online payment and Cash

Website:1mg.com

Order ID PO[protected] dated 05May2023
Place an order for life saving medicine Nintena 150 prescribed by the doctor on COD. When my order was verified then I paid the amount Rs5, 499 online. Delivery guy came with medicines and cash invoice. How can I pay double (online payment and cash). I showed him online payment made through my bank statement. Then in presence of him I contact through chat. They were insisting me to pay again as they initiated my refund (which will take about a week). They did not sms/email me of the refund until the moment 18:19hours. I told them I am running short of fund. I can't pay. It was their mistake but they did listen to me and were insisting me to pay the cash again. At last they took the medicines despite my request that I will pay as soon as I receive refund and/or if receive from my children.
What to do? I am helpless.
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May 10, 2023
Complaint marked as Resolved 
As per their explanation, they had technical problem which caused me hard time. They were asking cash payment despite I paid the amount online. I was running out of cash. They did not cooperated with me. Then I took loan and purchased again those medicines (life saving) on COD.
May 05, 2023
Updated by sbashwar Cash invoice attached herewith.

May 06, 2023
Updated by sbashwar May 06, 2023.
I found no trace of refund on their site nor I receive any mean of information from them.
I contacted on chat. They informed "As I can check, the payment was not linked with the order and hence, was auto refunded back to source before the order was processed and delivered, that's why, you cannot see the refund in the app as the payment was not linked with the order."

I have to wait one week to check the refund with my banker.
May 10, 2023
Updated by sbashwar Today refund credited my account.
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