[Resolved] Tata Capital — amount deducted from bank account but due amount still not cleared

indrajit0108

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700060
Website:	www.tatacapital.com

Name: Sadhana Das
Account No: 21483992

I took a loan of Rs 26, 000 from Tata Capital a few months back. Yesterday was my installment due date but when I tried paying my current overdue amount, I am got this error message saying: “Sorry we are unable to process your request right now - Invalid merchant details (ERRP004). The link to the BillDesk payment gateway page did not work properly at all. But when I checked my bank account balance, it showed that Rs 2889 was deducted but I received no confirmation message stating that the transaction was successful. I sent two emails with screenshots attached to the concerned customer care regarding this matter but nobody helped me out. I do not know what exactly was the problem but now they have started charging me late fine. Kindly look into the matter. Thank you.

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Feb 8, 2019

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

TATA Capital Customer Care's response Hi, we have taken a note of your query. It’d be great if you can inbox us your contact details so that we can solve your issue at the earliest. Do let us know if we can help you with anything else.