[Resolved]  Tata Capital — customer dissatisfaction and fake promise

Address:

700054

This is anand yadav, i took home loan from tata capital in the month of july 2018 and facing the below issue. I raised these to customer care and nodal officer but did not get any positive response.

1) the rate of interest on loan has been communicated initially as 8.45% with an approval to proceed however within a month the rate of interest increased to 8.65 % where as rbi did not increased there rates.

2) the loan disbursement date was communicated with the sales person 20th july (Disbursed on 23rd july 2018) however they calculate the interest from 4th july onward.

3) tata capital added an insurance on loan however i have not received any communication on that, neither on mail nor via sms. The request has been raised through customer care service.

4) pradhan mantri aawas yojana was part of processing loan and been communicated that will be taken care by the team. I have not received any communication on that too. Later raised the same with customer care service team.

Every time i send a mail to as per customer care escalation matrix a case number generated and that been closed without any proper resolution. I raised this to level 4 escalation but yet not received any positive response.