Tata Capital — Dear Sir, I would like to make this formal complaint to your esteemed self regarding a horrible experience of mine at Race Cours

Address:

[email protected]

Dear Sir,

I would like to make this formal complaint to your esteemed self regarding a horrible experience of mine at Race Course Tata Tafe Access Coimbatore. The sales person responsible for this horrific experience is one Mr.Manikandan.
I had made an inquiry through online portals and received a call from a sales person from Race Course Tata Tafe Access, Manikandan. I informed Manikandan about my requirement for a test drive of Nexon which he did not provide immediately giving some excuse.
I took the test drive elsewhere and informed Manikandan on the 3rd of November
That i would like to purchase a mid variant SM S NEXON.
At this time I expressed my urgency informing him that I DID NOT WISH TO BE PAY EXTRA ROAD TAX OF 3% which would kick in anytime if government passed the GO. Manikandan told me that they had no stock of this vehicle but that i could come to tafe office on Race Course road to take a look at SM S that they had stick of.

My daughter and I visited the TATA TAFE office on Race Course Road on the 3rd of nov . At this time also Manikandan did not show us the variant we wanted to purchase. He showed us the one with sun roof but when we told him we wanted the SM -S variant and also wanted it in the next day or two ( to avoid paying extra road tax ). Manikandan denied having this but told us he would get back the next day after checking with availability in other cities.

The next morning at 11 AM on Saturday the 4th of November Manikandan called me informing me that a vehicle was available in Erode and that he would get it for me immediately.

He then demanded I pay Rs.21000/- immediately and sent me bank account details and code to pay using gpay which i paid immediately. Screen shot sent as attachment. He told me he was not available in office that day but
He took my pan and aadhaar details along with my email account details but did not send me any confirmation of amount paid towards advance.

Manikandan promised to meet me in the tafe office on Sunday and hand over receipts etc. And promised to give me a confirmation of booking made for the vehicle available in Erode on the same day as he said he was on leave on Saturday the 4th and took the money alone without furnishing any receipt. I requested him to send me an email confirmation of receipt of payment which also he said was not possible since he said "tata had stopped sending emails" . This statement was indeed strage !

On Sunday he did not take my calls
On Monday when I called to ask if the vehicle had come from erode he told me they would drive it down. At this point I told him I would not take any vehicle that was driven down from any place. I now instructed him to bring the vehicle in a truck in new condition if he wanted me to buy it.

All these conversations were only on call. On Monday my vehicle had not arrived and Manikandan now became a big vague about delivery dates.
Attaching whatsapp message proof of conversations exchanged to prove the flippant and disrespectful manner in which the transaction was treated till date.
I received no more news from Manikandan and my calls went unanswered. Screen shots of calls attached.
I then asked for a refund of my money and also told that since delivery was not happening I may end up paying extra road tax. Manikandan responded by calling me and saying he was hospitalized ( obviously a big lie to get away with the horrible service provided) stating he would arrange for my car delivery the next day. That day also there was no news from him and on calls he once again said he was unwell and that the car was on its way from Erode. I told him it would hardly take any time for vehicle to come from erode and even offered to get it myself from erode to see if he was genuine.
And then I realised that Manikandan was not interested in delivering the car before increase in road tax. I continue to ask Manikandan on call if he would give me the refund but Manikandan finally told me that I could go to the tafe office and that someone would contact me and show me the car which he said he had arrived. The next day when I went to the tafe office on Race Course road one person whose number I am attaching ( +[protected] called me and showed us a car which was parked in the yard which he claimed had been there for a very long time and that it was the car that Manikandan had ear marked for me. This car had already run a few kilometres and was in a very bad condition and the person who showed us the vehicle then informed us that road tax had increased by 3% from the day. The fact that the car had been in the yard and that because of Manikandan's negligence I had to pay 30000 more tax show does the negligent terrible attitude of the sales person and at this point I did not want to have anything to do with tafe access worried that future transactions with them will also be as terrible and causing me more mental strain. I also did not want to pay the additional road tax which had kicked in because of delays caused by Manikandan negligence.
When I requested that I should be given a refund the person who was co ordinating with me with me on behalf of Manikandan brought out a yellow form with the receipt which should have been given to me my Manikandan at the time of taking my advance from me I have. I am sharing that yellow receipt which I was asked to sign ' pre dated ' attaching the same in this email for us proof that this particular yellow chit or receipt was never given to me by Manikandan done and when I request it for a refund of the 21000 that I had already paid I was asked to sign on receipt predated so that money contain would not face any problems inside the organisation. Was not given to me by Manikandan but a signature alone was demanded for me to be able to get the refund I refuse to sign this paper and I still demanded that I received the refund to which the manager try to pacify me by offering reduction in price which anyway did not meet what Manikandan had promised. Delivery of the vehicle at the price of 10 lakh which is also seen in this WhatsApp message that I attached here with. The manager offered a reduction but I still had to pay extra road tax which I was not willing to do.

The below is my claim and request and this should be considered as a legal claim from a begruntled customer and made immediately

1. I would like to get my deposit money refunded to me at the earliest to my bank account. I would like immediate action to be taken and against Manikandan based on this complaint and with no further delay I would like my 21000 to be refunded
2. This procedure of simply taking money from customers promising to book a particular vehicle and not delivering it and requesting and requesting customers to sign on papers predated is indeed illegal and should be considered as illegal by companies of repute such as Tata motors.
I would really like appreciated if the amount is refunded at the earliest if I am kept in formed of what action is taken against Manikandan. One miss Lakshmi the customer relationship manager was the person who tried to get a signature from me on receipt which was originally not even shown to me. After I have met her and I had been refuse the refund she has try it to send me emails as if I was customer it and informing me that road tax increased which was one more way of showing the lack of integrity as well as lack of customer service next
the manager you had inform me that the vehicle that was your mark for me by Manikandan had been lying in the yard for many many days. If that was the case Manikandan should have simply handed it over to me helping me avoid the extra road tax which I had clearly informed him I wanted to avoid.
I am hoping that this email would be considered in the right spirit as a request for refund with every proof provided here along with the payment proof also and all chat screenshots added for additional proof. The receipt on which I would ask to sign post five days after the amount was received my Manikandan is also attached here with.
I would very much appreciate a response to this email at the earliest along with your contact numbers to enable me to feel at ease and feel confident that the amount that is due to me by Tata motors will surely reach me at the earliest.
Thanking you,

Warm regards,

Priya Ramakrishan

B.E., MBA, LLB
Legal Manager, Visual Marketer
Coimbatore Dist. Tamil Nadu
India I Mob: 0091- [protected]

Dear SIr,

Please check email and also sending as attachment all proof for the same.

Thanking You,

Warm regards,

Priya Ramakrishnan
B E, LLB, MBA
Legal Head VM

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Resending this email hoping for a response.

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Dear Sir / Madam,

Please check emails sent to you and kindly respond. Request for refund of money taken by Manikandan and refund not provided inspite of him not delivering vehicle and having been utterly negligent

Thanking you in advance,

Regards,

Priya Ramakrishnan

[protected] Forwarded message[protected]
From: Priya Ramakrishnan
Date: Sat, Nov 18, 2023, 8:37 AM
Subject: Complaint against Manikandan sales rep at Race course Tata Tafe cars and refund request
To:

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Dear Ms. Priya Ramakrishan,

We have escalated your enquiry to respective team. One of our associates will get in touch with you.

Best,

TAFE Corporate

Classification: Internal

From: Priya Ramakrishnan
Sent: 20 November 2023 08:39
To: TAFE Corporate
Subject: Fwd: Complaint against Manikandan sales rep at Race course Tata Tafe cars and refund request

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Dear Sir,

Kindly send me address for us to take this up through proper legal channels and consumer protection council since it's been 18 days since amount has been paid and there has been no effort to repay the amount. Since this has caused grave mental agony and loss of amount Mr Manikandan would be liable to civil legal action for negligence in duty.
I don't see any address or number provided in your email nor any progress in sending me the refund.

If I do not receive the refund in the next 24 hours I will be proceeding in the consumer protection council in Coimbatore where the cause of action arose

Thanking you
Regards

Priya
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