Tata Capital — Delay in loan closure no details provided for 2 weeks emi continues

Address:	Mumbai City, Maharashtra, 400001
Website:	www.tatacapital.com

My car loan closure ticket id is 1834387, and my loan account number is [protected], its more than 7 days i have requested for immediate loan closure, they havent provided any information and when raised this concern, still one more week will be taken by the department for foreclosure letter, thats injustice, as i will be paying extra emi with interest, why should i suffer? Why it take more than 2 weeks for foreclosure? Poorest customer service, will never come back to them ever in my life.