[Resolved]  Tata Capital — emi repayment

I had a two-wheeler financed bu tata capital and there were 3 emi were due. On 1-feb a field emi recovery agent mr. Amit mourya reached my home and asked for the due emis where he shared all the details of my loan and about my loan contract which i had with tata capital so i paid rs.5000 to him on his googlepay because when i tried to pay directly via tata capital's online payment portal, the server was not responding since last 2-3 months.

I transferred rs.5000 to amit mourya on 1-feb who claimed that he is an employee of company, i asked him for receipt of same so he replied that server is not responding and i'll receive the receipt soon. Then again he visited my home and in my absence he started abusing my mom and shouting to pay him the rest amount, just because of his unprofessional behaviour my mother paid him rs.3600 in case and for receipt of that amount also he replied same as earlier.

After few days i started receiving calls from tata capital stating that my emis are due so i shared all the details with them, then their response was "amit mourya has left his job in month of december-2019 itself so they don't know anything about the payment and was asking me to pay the whole amount again"

Now if he had left his job in december-2019 they how did he got my contact and loan dues details, today is 29-april-2020 and still i haven't received any kind of resolution and still receiving texts from company stating that my emis are due and they're charging penalty on me too.

Kindle look into this matter and do the needful.

Loan contract number - [protected]