[Resolved]  Tata Capital — excess penalty charges & interest-pl

Address:

Thane, Maharashtra, 421202

Dear sir/madam,
Contract no.4293184-satish shetty-personal loan
Written n number of mails to tata capital for my query which was always promised that resolution with 4, 6, 8 working days for which i never received reply...

I had paid my f&f amount on 3rd oct 2017 and paid interest till 3rd oct-17, even after confirmation sent on mail that f&f cheque was received from other bank..
Incorrect branch timing was shared on mail due to delayed in submitting the f&f cheque. On same 3rd oct-17 my regular emi was deducted from my account.. Same was refunded to me on 22-nov-17 without any interest...
I want interest charges from 3rd oct-17 to 22-nov-17 as i had paid interest till last date.

Also nother compliant i want excess penalty/interst charges charged for late payment.

There was a bank detail changes during this loan tenure and i had submitted all required documents to to chembur branch in the month of jun-17.

Same was successfully updated after 5/6 months during which i had charged late payment, interest, penalty charges...

I want that chrges to be refund...

Below is the wordings given through mail by helpline on 04-dec-2017 for which i have not received any confirmation..

Dear customer,

We write with reference to your email dated 1/12/2017 towards contract no.[protected]

We are investigating the matter and assure you that it will be resolved shortly and request you to kindly bear with us till then.

We would like to let you know that we take customer request/complaint very seriously as we always strive to improve our services. Your cooperation and patience will be highly appreciated.

Please accept our sincere apology for any trouble or inconvenience caused to you. We look forward to your co-operation.

Tata capital limited
Customer care team
Toll-free[protected] | [protected]@tatacapital.com

Please look in to it and refund my all wrongly deducted charges...
Your attention and resolution is highly appreciated.