Tata Capital — home loan closure

Address:

Malawadi, Punawale

Hi team,

Its almost 50 days and nobody from tata capital is helping me, to get out of this situation.

This is regarding my home loan transfer from tata capital to sbi.

I have initiated the home loan transfer process in last december 2019 with sbi and it took approx 3 months to get approved.

I have received the demand draft from sbi on 5th march and went to tata capital, wakad branch to submit and close the loan. But when i reached there i came to know that fore closure letter is not valid and you have to apply new one. (I was not aware and nobody told me this)

Branch manger told me to apply for new one then only they can close the loan, so i have applied for recent closure letter as guided by branch manager and the manager told me you will get after 11 working days i. E 23rd march 2020 and loan will get close on same day. (I have the signed recipt)

Since i was waiting for for-closure letter and due to current covid-19 situation everything got lock down from 17-18 march and unfortunately, tata capital was also closed.

Now the situation is i am paying emi in both the bank which is approx rs 90, 000 and my whole salary is going in paying emi and i have the dd but tata capital is not entertaining me, they are operating i am getting call weather you have paid the emi or not but nobody is helping me to close the loan.

Already raised multiple ticket but getting standard reply. Call centers are closed.

Case id : 13359547 for all details

Now issue is how i close my account and how will i get my money back.