[Resolved]  Tata Capital — home loan document issue

Address:

Gautam Buddh Nagar, Uttar Pradesh, 2010301

Hi,
On 18- jan, 2018, i raise a request to rectify that list of documents request and send it back to me asap. The customer care executive told me that my request is being locked on higher priority. Normally it takes 10 working days to process the normal request. So far i have called for 4 times and every time they say, we have raised the priority.

Now, i am really having difficulty in understanding that if normal and high priority request both are taking 10 days to process they why this "priority" term even exist in your system.

Now i am surprised that even after 11 days (Working and non working), customer care executive told me that it will take 3 more days to be processed.

I have sent the complaint to higher levels but i have no expectation from them.