Feb 21, 2017
Updated by Sachin Harba have taken Home Loan from TATA CAPITAL 6 yrs. ago as variable reducing interest rate. My Home Loan interest is 11.25 %p.a.. But from nov. 2016 TATA CAPITAL revised its interest rate @ 8.65% p.a..
But till date no corrective action is taken by TATA CAPITAL regarding my Home Laon. TATA CAPITAL is charging same interest rate as on today.
so please help me about my complaint.
so that i can use my right against Tata Capital Home Loan Department.
i have also raise my complaint on customer service from last two months but no reply from Tata Capital side.
after that i have done a mail to higher authority of Tata Capital, as per their proceedure your complaint will be resolved within 10 days after raising your complaint, but still i don't received any feedback from their side.
i am also attaching my mail here.
Dear Sir,
Reminder 2nd.
Regards,
Sachin Harba
From: SACHIN HARBA [ STORES, TAL ]
Sent: Friday, February 17, 2017 6:15 PM
To: 'Balakrishna Kamath'
Cc: Hetal Parihar
Subject: RE: interest rate
Dear sir,
This is polite reminder to you about my following problem.
As per Grievance Redressal Procedure - Housing Finance on your side You will receive an acknowledgement/response within 10 business days of the Compliance Officer receiving your communication.
Screenshot follows:-
Till date I don’t receive any solutions from your side.
Kindly go through the problem and give the best solution.
Soliciting your cooperation.
Thanking you.
Regards,
Sachin Harba
From: Balakrishna Kamath [mailto:balakrishna.[protected]@TataCapital.Com]
Sent: Monday, February 06, 2017 5:30 PM
To: SACHIN HARBA [ STORES, TAL ]
Cc: Hetal Parihar
Subject: RE: interest rate
Dear Hetal
Please resolve this issue.
Regards
Kamat
From: sachin.[protected]@tal.co.in [mailto:sachin.[protected]@tal.co.in]
Sent: Monday, February 06, 2017 4:57 PM
To: Balakrishna Kamath <balakrishna.[protected]@TataCapital.Com>
Cc: sachin.[protected]@tal.co.in
Subject: interest rate
Dear Sir,
I have housing loan from TATA CAPITAL and my account no. is 9023008.
In my provisional income tax certificate interest rate is showing 11.25% and now interest is reduced at 8.65% w.e.f. 24th nov. 2016 but no effect is showing in my side.
From last three months viz. nov., dec., and jan. my EMI is 10189/- as per old interest rate.
Last 15 days I have complaining regarding my housing loan interest rate regularly but no response from TATA CAPITAL side.
Complaint no. is as follows:-
1. 2447254 in January
2. 2490453 in February
3. 2500968 in march
After giving regular complaints still I have not received any reply from your side.
Kindly go through the above details and revert back and also check my track record for last 5 yrs..
I am a loyal customer of TATA CAPITAL.
Sir,
I am also a TATA Employee I am working with TAL MANUFACTURING SOLUTION LTD., CHINCHWAD PUNE and my ticket no. is 296243.
Regards,
Sachin Harba
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