TATA Capital Housing Finance Limited — Foreclosure letter is intentionally getting delayed

I am writing to formally raise a complaint regarding the extremely unprofessional and customer-unfriendly handling of my home loan foreclosure request by Tata Capital.

Loan Details:

Loan Account Number: [TCHHL[protected]]
Registered Name: Akash Pandey
Outstanding Amount: ~INR 70, 45, 762
Branch Visited- SBR Gokulam, Whitefield Bengaluru, Karnataka 560067

Background

I had requested a foreclosure letter last month, which was issued on 6th April with a validity of 15 days.
Due to procedural delays from the balance transfer bank, the process extended beyond this date.
Today, I visited your branch along with the representative of the new bank, carrying the Demand Draft for full foreclosure payment, with full intent to close the loan immediately.

Issue Faced

Despite being ready with the full repayment amount:

Your branch refused to accept the payment stating the foreclosure letter had expired.
We were made to wait for over 3 hours, repeatedly requesting a practical resolution.
We specifically requested issuance of a fresh foreclosure letter on priority or same-day basis, which is operationally feasible.
However, your team declined without offering any reasonable justification or escalation support.
This resulted in:

Loss of an entire working day for both myself and my spouse
Mental stress and inconvenience
Forced delay in loan closure despite full readiness to pay

Financial Impact

Due to your rigid and non-customer-centric process:

I am now being forced to wait another 15 working days for a fresh foreclosure letter
This will result in an additional interest burden exceeding INR 26, 000 which is completely avoidable
This raises a serious concern that the process is structured in a way that unfairly benefits the lender at the cost of the customer.

Concern

It is difficult to understand:

Why a foreclosure letter cannot be revalidated or reissued immediatelywhen the customer is physically present with full payment
Why no escalation mechanism was offered at the branch level
Why a customer ready to close a high-value loan is being subjected to such rigid and financially damaging delays
This reflects poorly on the service standards expected from an institution like Tata Group.

Resolution Expected (Immediate Action Required)

I request the following on urgent priority:

Immediate issuance of a revised foreclosure letter of Homeloan and Insurance (within 24–48 hours)
Waiver/adjustment of any additional interest charged due to this delay
Confirmation that the loan can be closed immediately upon submission of payment.
ESCALATION NOTE-

If this matter is not resolved urgently, I will be compelled to escalate this formally through:

Reserve Bank of India grievance redressal system
Consumer Court of India
National Consumer Helpline
Including a claim for financial loss, harassment, and deficiency in service.

I expect a prompt and responsible resolution to this matter.

Regards,
Akash Pandey
[protected]
akash.[protected]@yahoo.com