I wanted to close loan with Tata and called them on 1st July. They informed me that they will only be able to let me know the amount I need to pay if I pay 500rs plus gst. I was shocked to hear this and called them again sometime later and the other executive mentioned that I should pay 4% extra to close account. This was another shocker and so I asked them to share this in email. They cleverly just shared the link to their website and asked me to refer the link for charges and they have not clearly mentioned about this anywhere in website. So I called back again and asked them for a link to make payment. They provided me with details but I could not make payment because of technical issue. So I went to their branch taking all the pain and they didn't even let me inside. Forget about the support. Hence I came back and called customer care again and took info from them and initiated money transfer. They Even confirmed receipt of payment; however it was redeposited back into my account without any intimation. When I called them again, they asked me to talk to my bank. I then spoke to my bank only to know this has nothing to do with them. Had to again call Tata and executive now tells me, they never received money and argues no email was sent as payment receipt. All this just looks like an attempt to discourage customers from closing the loan amount. No financial institution should charge customer for pre payment as per RBI rules. This is pathetic. Even after half a months efforts, I am clueless on how to prepay. I was just intending to make a part payment. After looking at the dirty tactics used by you, now I want to close my account and stay away from Tata capital for my life. request number where they sent me payment confirmation on email 27836873.
home loan account number. 9877302
My phone number- [protected] Was this information helpful? | 
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