I am writing this complain with reference to my personal loan application bearing ID:[protected]. I had applied for the loan on 25th of September 2023 and by last week all the document verification was completed and I was assured that the amount would be disbursed, but the amount is still not disbursed and despite calling and texting several times I am not getting any status update on my application. Every time the executive says it will be disbursed today where as the status shows as post approval data entry since last few days.
This is a crazy & unethical behavior from your employees, what wrong will happen if you give status update to your customers. I was waiting with a hope that the loan amount will be credited in my account as promised but till now the amount is not credited and my phone calls & messages are being ignored. I am even not able to call the customer care number provided in your website because every time I try to call that number I get a message that my number is not registered with Tata Capital for any loan service. I feel like I have been cheated upon. Its been almost a month if you people don't want to give loans then why do you advertise & promote your services during festival time. Is it some kind of joke for you people to play with people's sentiments, because the loan was approved in Tata Capital and they promised me that the loan will be disbursed. I didn't apply for loan in other banks.
I request for a transparency in status update and quick disbursal for my loan amount as promised.
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